Ink Cartridges allows returns by mail, though you pay for return shipping. The store has different return windows depending on whether you purchased original brand products or compatible and remanufactured cartridges, with opened products generally not returnable.
How returns work
To return a product, you must contact the Ink Cartridges customer service team to initiate the return or request a replacement. Returns are processed by mail. The retailer may provide a prepaid return label for non-refund returns, but you are responsible for return shipping costs in most cases.
Exclusions and restrictions
Opened products cannot be returned because they cannot be resold. Products that are not in sellable condition are also non-returnable and sent to recycling instead. The retailer does not accept returns for products past their warranty period or for items not originally ordered from Ink Cartridges. Defective or damaged unopened products have limited return windows depending on product type.
Refunds
Refunds are issued to your original payment method or applied as store credit at your option. The refund process takes 7 to 15 business days after the return is processed.
Frequently asked questions
What is the return window for OEM brand cartridges?
OEM or genuine brand products can be returned within 30 days if issues are reported within that period. However, unopened defective or damaged products must be returned within 15 days to qualify for a refund. After 15 days, the retailer does not state whether returns are accepted.
What about compatible and remanufactured cartridges?
Compatible and remanufactured products are covered by a lifetime 100 percent satisfaction guarantee. Within the first year, you receive a full refund or replacement. After one year, you receive store credit only.
Do I pay for return shipping?
Yes, you are responsible for return shipping costs. The retailer may provide a prepaid return label for non-refund returns, but does not state that shipping is free for refunds.
Can I return opened cartridges?
No. Opened products cannot be returned because they cannot be resold. You must return products in unopened, sellable condition to be eligible.
How long does a refund take?
Refunds take 7 to 15 business days to process after your return is received and processed. The refund goes back to your original payment method or as store credit, whichever you choose.
Can I exchange a product instead of returning it?
Yes. Unopened products in sellable condition are eligible for exchange. The retailer will credit your account and place a new order for the replacement. This process takes 7 to 15 business days to complete.
What if my cartridge is defective?
Unopened defective or damaged OEM products are refundable within 15 days. Compatible and remanufactured products are covered under the lifetime satisfaction guarantee, which includes full refunds within the first year and store credit after one year.