Hostinger offers a 30-day return window for most purchases in the United States. The return period and eligibility vary significantly by product type, with some categories like domain registrations having shorter windows or additional restrictions.
How returns work
Hostinger does not publish specific steps for initiating a return on its policy page. You should contact Hostinger directly to request a refund within the applicable return window for your product.
Exclusions and restrictions
Hostinger does not refund cryptocurrencies, tokens, and digital assets due to their irreversible nature and volatile exchange rates. Products purchased in violation of applicable law or Hostinger's Terms of Services are also non-returnable, as are services that have been suspended, canceled, or terminated for abusive usage. Free domains obtained through special promotional deals cannot be returned or exchanged. Additionally, refunds are not available for purchases made through Multibanco, GCash, or Fawry payment processors, though store credit may be issued instead.
Refunds
Refunds are issued either to your original funding source or as Hostinger Balance credit, depending on your payment method. Purchases made through Multibanco (Portugal), GCash (Philippines), or Fawry (Egypt) are refunded only as Hostinger Balance. VTC Pay (Vietnam) purchases receive full refunds only. The retailer does not state how long refunds take to process.
Frequently asked questions
How long do I have to return a domain name?
Domain returns have shorter windows than most products. New domain registrations can be returned within 4 days (96 hours) of registration. Brazilian domains (.br, .com.br, .net.br) have a 7-day return window. You must wait at least 24 hours between requesting refunds for multiple domains. For domain transfers, you have 30 days, but only if the transfer was unsuccessful.
Can I return a hosting plan after my free trial ends?
No. Hosting plans purchased after a free trial period are not refundable. However, VPS hosting plans can be returned within 30 days of purchase under separate terms, though you must wait 180 days before requesting another VPS refund.
What if I paid with GCash or Multibanco?
Purchases made with Multibanco, GCash, or Fawry are not eligible for refunds to your original payment method. Instead, you may receive Hostinger Balance credit that you can use for future purchases with Hostinger.
Are there special rules for VPS or Reach plans?
Yes. VPS hosting plans can be returned within 30 days of purchase, but you must wait 180 days after a refund before requesting another VPS refund. Hostinger Reach plans are also returnable within 30 days, with the same 180-day waiting period between refunds. However, Reach plans are not eligible if you previously used Hostinger's free plan.
Can I get a refund for the Hostinger Horizons plan?
Hostinger Horizons plans are returnable within 30 days of purchase, but only if you have used fewer than 30 AI credits. If you have exhausted more credits than that, the plan is not eligible for a refund.
What if a domain I registered was never activated?
Non-activated domains can be returned within the standard 30-day return window if the domain was not activated during that period. Once a domain is activated, different return rules apply.
Are website migrations refundable?
Internal website migrations are refundable only if the migration failed due to a technical error on Hostinger's part. Migrations that fail for other reasons are not eligible for return.