Hiboy allows returns within 30 days of delivery. You must contact support to initiate a return and arrange shipping. Return shipping costs vary depending on whether the product is defective.
How returns work
To return an item, contact Hiboy support at [email protected] to request a return address or prepaid label. If you do not have the original packaging, contact customer service first for packaging solutions. Ship the item in original or suitable packaging within 30 days of delivery. The refund or exchange process begins once Hiboy inspects the item at the warehouse.
Exclusions and restrictions
Accessories and spare scooter parts are not returnable under company policy. Items returned after 30 days but within 120 days receive a reduced refund of 10 percent to 50 percent depending on condition, with no shipping refund. Items returned after 120 days cannot be refunded. Instead, you may exchange for a refurbished model with a balance charge applied.
Refunds
Hiboy processes refunds within 3 to 6 business days, then credits appear in your account within 48 hours for PayPal or 7 to 14 days for credit card. For defective products, Hiboy covers the cost of return shipping. For non-defective returns, you pay shipping costs of $50 to $200 depending on the item.
Frequently asked questions
Does Hiboy pay for return shipping?
Hiboy pays for return shipping only if the product is defective. For non-defective returns, you pay a shipping fee of $50 to $200 depending on the item. Contact support to determine which applies to your situation.
How long do I have to return my order?
You have 30 days from delivery to return your item. If you return between 31 and 120 days, you receive a partial refund of 10 percent to 50 percent based on the product's condition. After 120 days, returns are not refunded; you may only exchange for a refurbished model with additional charges.
Can I return accessories or spare parts?
No. Accessories and spare scooter parts are not returnable according to Hiboy's policy.
What if my product is defective?
Contact support at [email protected] to report a defect. Hiboy accepts either a return or exchange and covers the cost of return shipping. The refund processes within 3 to 6 business days after Hiboy inspects the item.
Do I need the original packaging to return?
You should return items in the original packaging if possible. If you do not have it, contact Hiboy customer service at [email protected] before shipping to discuss suitable packaging options.
When will my refund appear in my account?
Hiboy processes refunds within 3 to 6 business days. PayPal refunds appear within 48 hours after processing. Credit card refunds take 7 to 14 days to appear as a charge reversal.
Does Hiboy offer a warranty?
Yes. Scooters are covered for 12 months, and batteries and motors are covered for 6 months. The warranty covers defects and includes replacement parts.