Macy's allows returns within 30 days of purchase for most items. In-store purchases must be returned to a Macy's store at no charge. Online purchases can be returned in-store or by mail, with free return shipping for Star Rewards members and a $9.99 plus tax fee for non-members.
How returns work
Items purchased in-store may only be returned to a Macy's store. Items purchased online can be returned either in-store or by mail. For mail returns, Star Rewards members receive free return shipping, while non-members pay $9.99 plus tax. Items must be unworn, unaltered, with original tags attached and in original packaging where applicable.
Exclusions and restrictions
Final sale merchandise cannot be returned, exchanged, or adjusted. Certain items require special handling and do not qualify for free return shipping, including lamps, wall art, mirrors, furniture, beds, and area rugs. Mismatched garment sets are not accepted. Designer brands such as Burberry, Louis Vuitton, and Longchamp have limited return locations and shorter windows. Special-order jewelry and watches, personalized Louis Vuitton items, and engraved fragrances are final sale and non-returnable.
Refunds
Refunds are issued to your original form of payment or as store credit. Jewelry and watches require inspection before the refund is processed, which can take up to 14 business days. If you return an item without a receipt, you receive store credit for the lowest selling price within the last 90 days. Gift or registry items purchased with a gift receipt or registry number are refunded as store credit.
Frequently asked questions
What is the return window at Macy's?
The standard return window is 30 days from purchase. However, some categories have different windows: Burberry items have a 14-day window, while gift or registry items have a 90-day window from the event date (if purchased before the event) or purchase date (if purchased after). Final sale merchandise cannot be returned.
Do I need a receipt to return items to Macy's?
A receipt is not always required, but having one is helpful. Without a receipt, you receive store credit for the lowest selling price in the last 90 days rather than a refund to your original payment method. Some categories such as Burberry, Louis Vuitton, area rugs, and Jewelry and Watches specifically require an original receipt.
Can I return online purchases in-store?
Yes, items purchased online can be returned to any Macy's store at no charge. This applies to most merchandise, though some third-party seller items and specialty categories may have different return locations.
How much does return shipping cost?
Return shipping is free for Star Rewards members. Non-members pay $9.99 plus tax for mail returns. In-store returns are always free. Certain items such as lamps, furniture, and area rugs do not qualify for free return shipping and require special handling.
How long does it take to receive a refund?
Refund processing time depends on your item type. For most items, refunds are processed within a standard timeframe. Jewelry and watches require inspection before the refund is approved, which can take up to 14 business days. Refunds are issued to your original form of payment or as store credit.
Are designer brand items subject to different return policies?
Yes, designer brands have specific return rules. Burberry items have a 14-day window and can only be returned at Macy's Herald Square. Louis Vuitton items have a 30-day window and personalized or made-to-order items are not eligible for return. Longchamp items can only be returned at Macy's Herald Square. Pandora Jewelry can only be returned at Pandora shops within Macy's stores.
What items cannot be returned to Macy's?
All final sale merchandise cannot be returned. Additionally, mismatched garment sets are not accepted. Certain items such as special-order jewelry and watches, personalized Louis Vuitton items, and engraved fragrances are final sale. Macy's does not publish a general list of non-returnable items beyond these categories, so contact Customer Care about items not listed here.