Belk allows returns within 30 days of purchase for most items. Items must be in original packaging. Return shipping to Belk costs $12.95, though you can return items in store for free at any Belk location.
How returns work
You can return items in store by bringing them with your receipt, packing slip, or order confirmation email to any Belk store. Alternatively, you can pack and ship the item yourself by mail, which carries a $12.95 carrier fee, or use a self-service carrier drop-off option.
Exclusions and restrictions
Certain items purchased online cannot be returned in store, including area rugs, furniture, Christmas trees, mattresses, air mattresses, outdoor grills, candy and food, window treatments, curtains, blinds, and marketplace items. Some categories have stricter conditions: Special Occasion Dresses, Swimwear, Designer Sunglasses, and Fine Jewelry require full tags attached and must be returned within 30 days. Items marked as Final Sale, merchandise from certain designer brands (What Goes Around Comes Around, Two Authenticators Inc, FASHIONPHILE Wholesale, and Swiss Crown Rolex Watches), and items ending in $.94 are not returnable.
Refunds
Refunds are posted to your original payment method. If you paid with a credit card, the refund goes to that card. If you paid with a Belk Rewards Card, the refund posts to that card. Refunds typically process within 15 business days. If you cannot locate your receipt, Belk customer service can help you look it up.
Frequently asked questions
What is Belk's return window?
You have 30 days from purchase to return most items to Belk. Items must be in original packaging. Some categories, such as Final Sale merchandise and certain designer brands, are not returnable.
Do I need a receipt to return something?
A receipt is conditionally required. You should have your receipt, packing slip, or order confirmation email available. If you do not have one, Belk customer service can help you look up your receipt.
Can I return an online order in a Belk store?
Many online orders can be returned in store for free. However, certain items such as area rugs, furniture, mattresses, outdoor grills, window treatments, and marketplace items purchased online cannot be returned in store and must be returned by mail or carrier drop-off.
How much does it cost to return by mail?
Returning an item by mail costs $12.95. This fee applies when you pack and ship the item yourself. In-store returns are free.
How long does it take to get my refund?
Refunds are processed within 15 business days after Belk receives your return. The refund is posted to your original payment method, whether that is a credit card or a Belk Rewards Card.
Can I return Special Occasion Dresses and Swimwear?
Yes, Special Occasion Dresses and Swimwear can be returned within 30 days. Tags must be fully attached, and you must have your receipt, packing slip, or order confirmation. The refund is posted to your original payment form.
What items are final sale?
Final sale items cannot be returned or exchanged. These include merchandise from What Goes Around Comes Around, Two Authenticators Inc, FASHIONPHILE Wholesale, and Swiss Crown Rolex Watches, as well as any items ending in $.94.