JCPenney allows you to return most merchandise within 60 days of purchase. You can return items in store for free, or by mail for an $8 flat fee. Refunds are issued to your original form of payment or as a JCPenney Gift Card.
How returns work
You may return items in store at any JCPenney location for free. To return items by mail, log into your JCPenney account at jcp.com, select an order from the last 60 days, click the Start a Return button, and follow the prompts. Mail returns incur an $8 flat fee. Items from third-party marketplace sellers have a shorter 30-day return window.
Exclusions and restrictions
JCPenney does not accept returns on gift cards, donations, monogrammed or personalized items, altered items, body jewelry, face masks, false eyelashes, ear piercing kits, perishable foods, services, or jcp.com shipping and handling charges. Colorado delivery fees are also non-returnable. Some items may be subject to a restocking fee of up to 50 percent if there are condition issues.
Refunds
Refunds are issued to your original form of payment or as a JCPenney Gift Card. Processing time varies by payment method, ranging from 4 to 10 business days. Bank or debit card refunds take up to 10 business days. If you paid with PayPal, you may receive a refund by original form of payment or check. Shipping and handling charges are refundable for items that arrive wrong, damaged, defective, or sent to the incorrect address.
Frequently asked questions
How long do I have to return something to JCPenney?
You have 60 days from purchase to return most merchandise. Items purchased from third-party marketplace sellers through JCPenney have a shorter window of 30 days from receipt.
Can I return online orders in a JCPenney store?
Yes. You can return online orders at any JCPenney store location for free. This is one of your return options in addition to mail returns.
What if I don't have my receipt?
If you do not have your receipt, you are eligible for a merchandise return voucher at the lowest selling price within 45 days if you provide a valid ID. JCPenney does not state whether returns without a receipt are accepted beyond this 45-day period.
How much does it cost to return items by mail?
Mail returns cost a flat fee of $8. In-store returns are free. If your items arrive damaged, defective, or wrong, the shipping and handling charges are refundable.
When will I see my refund?
Refund processing time depends on your payment method and ranges from 4 to 10 business days. Bank and debit card refunds take up to 10 business days to appear in your account.
Can I exchange items instead of returning them?
Yes. You can exchange most merchandise purchased within the last 60 days at any JCPenney store location. You do not need to process an exchange online or through mail.
Will I be charged a restocking fee?
Items may be subject to a restocking fee of up to 50 percent if there are condition issues. Third-party marketplace seller items may incur a restocking fee of up to 50 percent for condition issues or up to $80 for bulky items. JCPenney does not specify which items are subject to these fees.