Kohl's allows most items to be returned within 90 days of purchase, either in store or by mail for online orders. A 15% restocking fee applies to most returns, and you do not need a receipt to initiate a return.
How returns work
You can return items in person at any Kohl's Customer Service counter or by mail for eligible online purchases. For in-store returns, simply bring your items to the counter. For mail returns, sign into your account, navigate to Order History, select Start a Return, choose your items, and ship them back using your own postage. Threshold delivery items must be returned through the carrier's freight service.
Exclusions and restrictions
Kohl's does not accept returns on beverages, opened or unsealed breast pumps and accessories, trading cards, or final sale Sephora products. Several categories have shorter return windows: Premium Electronics and Watches, Sephora at Kohl's purchases, and Mattresses all allow 30 days. Kohl's Card holders receive an extended 120-day window, and verified baby registry purchases qualify for a full year (365 days). Damaged or defective threshold delivery items are exempt from the 15% restocking fee.
Refunds
Refunds are issued to your original credit card within about 7 days for mail returns or about 7 days for in-store returns. If you paid with an EBT card, you receive Kohl's Merchandise Credit instead. If you cannot provide a receipt or account lookup is unsuccessful, Kohl's issues Merchandise Credit at the lowest 13-week sale price.
Frequently asked questions
Do I need a receipt to return items to Kohl's?
No, a receipt is not required to return items. However, if you cannot provide one or look up your purchase in your account, you will receive a Kohl's Merchandise Credit at the lowest 13-week sale price rather than a refund to your original payment method.
What is the 15% restocking fee?
Kohl's applies a 15% restocking fee to most returned items. The fee is deducted from your refund amount. Damaged or defective threshold delivery items are exempt from this fee.
How much does it cost to return items by mail?
You pay the postage to ship your return. Kohl's does not provide prepaid return labels. Only eligible online purchases can be returned by mail.
What is the return window for Sephora at Kohl's purchases?
Sephora at Kohl's items have a 30-day return window. Items must be new or gently used, and you need a valid receipt or account lookup to process the return.
Can I return a gift without a receipt?
Yes, you can return a gift without a receipt. However, you will receive a Kohl's Merchandise Credit at the lowest 13-week sale price instead of the original purchase price. If you have a gift receipt, you can return or exchange the item within the standard return window.
How long does a refund take after I return items by mail?
Refunds take 7 to 10 days after Kohl's receives your return by mail. In-store refunds are processed in about 7 days.
Do Kohl's Card holders get a longer return window?
Yes, Kohl's Card holders receive a 120-day return window, which is 30 days longer than the standard 90-day window.