Gnoce allows returns within 60 days of purchase, with refunds issued to your original payment method. You must return items in original packaging and use tracked shipping, though return shipping is your responsibility except in cases of wrong or defective items.
How returns work
To return an item, contact Gnoce to apply for a return and provide photos for verification. Once approved, use tracked shipping to send the item to Gnoce's return address (which you will receive from the retailer). You must provide Gnoce with your return tracking number. After the retailer inspects your item, your refund will be processed.
Exclusions and restrictions
Personalized or engraved items are non-refundable unless the customization differs from your original order. Items without jewelry tags, worn or damaged items, and replacement or exchange items sent by Gnoce are also non-refundable. If you receive a wrong or defective item, you must contact Gnoce within 48 hours of receipt.
Refunds
Refunds are issued to your original payment method within 5 days of Gnoce's receipt of your return. If your item was wrong or defective, Gnoce provides a $10 coupon code toward return shipping costs instead of a full refund of that fee.
Frequently asked questions
How long do I have to return an item to Gnoce?
You have 60 days from purchase to return items. This window applies to standard items and personalized or engraved items alike, though personalized items have different refund eligibility.
Do I have to pay for return shipping?
Yes, you pay for return shipping. However, if your item was wrong or defective, Gnoce will provide a $10 coupon code as compensation for return shipping costs if you contact the retailer within 48 hours of receipt.
Can I return personalized or engraved items?
Personalized and engraved items are non-refundable unless the customization differs from your original order. You must contact Gnoce for verification if you believe there is an error in the customization.
What do I need to include with my return?
Items must be returned in their original packaging. You are also required to use tracked shipping and provide Gnoce with your return tracking number so the retailer can confirm receipt.
How do I report a damaged or defective item?
Contact Gnoce within 48 hours of receiving your item and provide photos for verification. If approved, the retailer will compensate you with a $10 coupon code toward return shipping.
When will I receive my refund?
Refunds are issued within 5 days of Gnoce's receipt of your returned item, provided it passes inspection. The refund goes back to your original payment method.
Can I return items without jewelry tags?
No. Gnoce does not accept returns of items without jewelry tags.