Getnamenecklace allows returns within 99 days of delivery. A 30 percent restocking fee applies to most returns, and you must provide your original receipt and return items in original packaging.
How returns work
To return an item, contact Getnamenecklace customer service to request a return. A customer service representative will email you the return address and instructions. Ship your item in original condition with a tracking number, then provide the tracking number and your receipt to complete the process.
Exclusions and restrictions
Several items do not qualify for return: those exposed to corrosive substances or chemicals, resized or repaired items, and items damaged by misuse, mishandling, or poor maintenance. Used and damaged items, even within the 99-day window, are also excluded. Additionally, orders received more than 99 days after delivery cannot be returned.
Refunds
Refunds are issued to your original form of payment. Processing takes 3 to 7 business days after the retailer receives your return. For returns within the limited 15-day window for wrong size or changed mind, you are responsible for return shipping costs.
Frequently asked questions
How long do I have to return an item?
You have 99 days from delivery to return most items. However, some categories have shorter windows: wrong size or changed mind returns are limited to 15 days, as are returns for quality issues like wrong orders or broken items.
Is there a restocking fee?
Yes. Getnamenecklace charges a 30 percent restocking fee on returns. This fee is deducted from your refund.
Do I have to pay for return shipping?
Return shipping is conditional. If you are returning an item for wrong size or changed mind within the 15-day limited window, you are responsible for paying return shipping costs. The retailer does not specify shipping costs for other return reasons.
What if my item has a manufacturing defect?
Manufacturing defects like chipping paint, fallen crystals, or broken chains are covered for the full 99 days. Other quality issues such as wrong orders or personalized information errors are covered for a limited 15 days.
Do I need my receipt to return an item?
Yes. You must provide your original receipt as part of the return process. The receipt is required after you ship the item back.
Can I exchange an item instead of returning it?
Yes. Exchanges are available within 99 days for defects or within 15 days for other reasons. You can exchange for the same product or items of equal or lesser value.
When will I get my refund?
Refunds are processed 3 to 7 business days after the retailer receives your return. The money goes back to your original form of payment.