G.H. Bass & Co.

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
60 days
Free return shipping
No
Receipt required
Yes
In store return for online orders
Yes
Refund processing time
up to 10 business days
Restocking fee
Not specified

G.H. Bass & Co. allows returns within 60 days of purchase. You may return items by mail or through carrier drop-off at Happy Returns locations, though mail returns carry a $7.95 fee.

How returns work

You can return items by mail or drop them off at any Happy Returns Bar location. To start a return, provide your order number and zip code, select the items you wish to return, choose your drop-off method, and submit the request to receive a QR code via email. In-store returns are also available for online orders at G.H. Bass & Co. locations.

Exclusions and restrictions

Socks, shoelaces, and shoe care products are not returnable due to hygiene concerns. Items purchased from other retailers must be returned to their originating store. Purchases made through buy now, pay later services are subject to those services' return policies rather than G.H. Bass & Co.'s standard policy.

Refunds

Refunds are credited to your original method of payment. The retailer does not state how long the refund process takes after an item is received, though it notes that refunds may take up to 10 business days to appear.

Frequently asked questions

How long do I have to return items?

You have 60 days from purchase to return items. This window applies to both regular returns and exchanges.

Do I need my receipt to return something?

Yes, G.H. Bass & Co. requires a receipt for returns. If you received the item as a gift, a gift receipt is accepted as an alternative to the original receipt.

What is the fee for returning items by mail?

Returning items by mail costs $7.95. This fee does not apply if you use a Happy Returns Bar location for drop-off.

Can I return an online order in a store?

Yes, you can return online orders at any G.H. Bass & Co. store location. You can also return items by mail or at Happy Returns Bar locations.

How quickly will I get my refund?

Refunds are credited to your original payment method. G.H. Bass & Co. states that refunds may take up to 10 business days to process, though the retailer does not publish a specific timeline for when the refund appears after the item is received.

Are socks and shoelaces returnable?

No, socks, shoelaces, and shoe care products are not returnable due to hygiene concerns.

Can I exchange items online?

Exchanges are not available online. You must arrange exchanges in-store or by mail, and mail exchanges are subject to the $7.95 return shipping fee.

How you can return an item

  • By mail , $7.95 fee applies
  • Carrier drop off , Happy Returns Bar locations

Step by step

  1. Start a return request with your order number and zip code.
  2. Select the item(s) you wish to return.
  3. Select Drop off at any Happy Returns location.
  4. Submit your return and receive QR code via email.

What you cannot return

  • socks , hygiene
  • shoelaces , hygiene
  • shoe care products , hygiene
  • items from other retailers , must return to originating store
  • BNPL purchases , subject to BNPL return policies

How your refund comes back

You paid with Refund comes back as
original method of payment credited to original method

Returning without a receipt

Gift receipt accepted as alternative to original receipt

Exchanges

Exchanges not available online; must be done in-store or by mail with $7.95 fee

Gift returns

Gift receipt accepted in place of original receipt for returns

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days you may refund or exchange your unworn item(s) within 60 days of purchase
Exchange window days you may refund or exchange your unworn item(s) within 60 days of purchase
Free return shipping Returns can be made by mail or Happy Returns Bar method for a fee of $ 7.95
Return shipping fee $7.95 shipping fee applies to mail returns
Receipt required with the original receipt or gift receipt and original packaging
Original packaging required with the original receipt or gift receipt and original packaging
Refund method Refunds will be credited to the original method of payment
Refund processing days Please allow up to 10 business days for your refund to be processed
In store return for online Returns can be made by mail or Happy Returns Bar method

Return policies for similar stores

Store Return window
Allbirds return policy 30 days
Clarks return policy 28 days
Crocs return policy 30 days
Shoe Carnival return policy 60 days
Zappos return policy 60 days
Aerosoles return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.