Designerplants allows returns within 30 days of delivery by mail to their Miami warehouse. Return shipping is not free, and a 15 percent restocking fee applies to refunds. Refunds are issued as store credit or replacement rather than cash.
How returns work
To return an item, you must first email Designerplants with your order number to request return authorization. Once authorized, you arrange and pay for return shipping to their Miami warehouse. Items must be sent in original condition with tags and packaging intact.
Exclusions and restrictions
Designerplants does not accept returns on damaged items where damage occurred after delivery, used items, items without tags or packaging, or returns requested outside the 30-day window. The retailer does not publish a separate list of product categories that are excluded from returns.
Refunds
Refunds are provided as store credit or as a replacement item rather than a cash refund. A 15 percent restocking fee is deducted from the refund amount. The retailer does not specify how long the refund process takes.
Frequently asked questions
How long do I have to return something?
You have 30 days from delivery to request a return authorization from Designerplants. Requests made after 30 days are not accepted.
Do I have to pay for return shipping?
Yes. You must arrange and pay for return shipping to the Miami warehouse. Designerplants does not cover return shipping costs.
Will I get all my money back?
No. A 15 percent restocking fee is deducted from your refund. Additionally, your refund is issued as store credit or a replacement item, not as a cash refund.
What if my plant arrived damaged?
Items damaged after delivery cannot be returned. If the damage was caused by shipping and not by you after receipt, you should contact Designerplants to discuss your specific situation, though the published policy does not describe a damage claim process.
Do I need the original packaging?
Yes. Items must be returned in original condition with tags and packaging intact. Items without tags or packaging are not accepted for return.
What if I received the wrong item or a defective plant?
Designerplants provides replacements at no cost for faults and order errors. You should contact the retailer directly to arrange a replacement for these situations.
How do I start a return?
Email Designerplants with your order number to request return authorization. You must receive authorization before sending your return to the Miami warehouse.