Day-Timer allows returns within 30 days of purchase for most items, though you will pay return shipping unless the item is defective or damaged. A 25 percent restocking fee applies to standard returns. Some product categories, such as defective GBC and Quartet items, have longer return windows of up to 90 days.
How returns work
To return an item, you must complete Day-Timer's Returns Request Form with your contact information, order number, and item number. A customer service representative will then contact you to assist with your return. Returns are processed by mail using a tracking carrier. Day-Timer does not accept returns of online orders in physical stores.
Exclusions and restrictions
Day-Timer does not accept returns on custom-made products, clearance products, non-defective installed equipment from GBC or Quartet, or opened or damaged replacement accessories for TruSens filters and bulbs. Certain product lines have different eligibility rules: unopened LucidSound limited edition items are returnable within 30 days, PowerA items within 60 days, and some TruSens items within 30 days.
Refunds
Refunds are processed to your original payment method (such as a credit card) or by check sent by mail, depending on your payment method. Processing takes 7 to 10 business days plus any additional time required by your payment method. A 25 percent restocking fee is deducted from your refund on standard returns.
Frequently asked questions
How long do I have to return something?
You have 30 days from purchase to return most items. However, some products have different windows: defective GBC or Quartet items have up to 90 days, PowerA items have 60 days, and certain TruSens items have 30 days from purchase.
Do I have to pay to ship my return?
Yes, you are responsible for return shipping costs on most items. However, if the item is defective or damaged, Day-Timer covers the return shipping. You must use a tracking carrier for your return.
Will I get my full refund back?
No. Day-Timer deducts a 25 percent restocking fee from your refund on standard returns. Defective or damaged items may have different terms; contact customer service within 48 hours of delivery if your item arrives defective or damaged.
How long does it take to receive my refund?
Your refund takes 7 to 10 business days to process, plus any additional time required by your original payment method. Refunds are issued to your original payment method or by check mailed to you, depending on how you paid.
Can I exchange an item instead of returning it?
Yes. Day-Timer accepts exchanges for new, unused products within 30 days of purchase. Exchanges are not available for custom-made or clearance products.
Do I need my receipt to return something?
Receipt requirements are conditional. Day-Timer's policy does not specify when a receipt is or is not required, so contact customer service for details on your specific item.
What items cannot be returned?
Custom-made products and clearance products are final sale and cannot be returned. Non-defective installed equipment from GBC or Quartet is also non-returnable. Additionally, opened or damaged replacement accessories for TruSens filters and bulbs are not eligible for refund or exchange.