CPO Outlets allows returns within 30 days of purchase. Items must be returned in original packaging, and a 25% restocking fee applies to factory-shipped or direct-from-manufacturer items. You must call the customer care team to start a return and receive a shipping label.
How returns work
To return an item, call CPO Outlets customer care at 866-577-3014 to obtain authorization. You will receive a shipping label via email. Drop off your packaged return at the nearest UPS Access Point location, or arrange a UPS pickup. Exchanges are also available through the same process.
Exclusions and restrictions
CPO Outlets does not accept returns on engine-powered equipment that has been gassed or oiled, Briggs & Stratton engines, or items containing flammable liquids or gases due to shipping regulations and safety concerns. Several manufacturer brands including Edwards, Baileigh, Jet, Powermatic, and Wilton products require manufacturer authorization via JPW Industries before return. Ridgid products with a retail value over $500 are handled directly by the manufacturer. Reconditioned products have an extended 120-day return window. Tankless hot water heaters require manufacturer verification and a case number before return.
Refunds
Refunds are issued to your original payment method and take 2 to 4 business days to process after the return is received. Note that a 25% restocking fee applies to factory-shipped or direct-from-manufacturer items.
Frequently asked questions
How long do I have to return something to CPO Outlets?
You have 30 days from purchase to return most items. Reconditioned products have an extended return window of 120 days. Items damaged or incomplete should be reported to customer care within 30 days of delivery.
Is there a restocking fee?
A 25% restocking fee applies to items that are factory-shipped or shipped directly from the manufacturer. Most other returns do not incur this fee, though you should confirm the shipping method when you initiate your return.
Is return shipping free?
CPO Outlets provides a prepaid shipping label via email after you call for authorization. The retailer does not state whether this applies to all returns or only certain categories, so confirm the details when you contact customer care.
Can I return an engine or equipment with gas or oil in it?
No. Engine-powered equipment that has been gassed or oiled cannot be returned due to federal shipping regulations. Briggs & Stratton engines are also non-returnable. Items containing flammable liquids or gases cannot be returned by mail even if drained, as they pose a safety hazard.
Do I need to return items in original packaging?
The retailer states that original packaging is required conditionally, but does not publish the specific circumstances. Contact customer care at 866-577-3014 when you initiate your return to confirm the packaging requirements for your item.
How do I return a damaged or defective item?
Contact the customer care team at 866-577-3014 within 30 days of delivery. If the item was damaged during shipping, note the carrier damage on the bill of lading before you sign it.
How long does it take to get my refund?
Refunds are processed 2 to 4 business days after your return is received. The refund is issued to your original payment method.