Chilipad by Sleepme offers a 30-night trial period during which you can return your product for a full refund of the purchase price. Returns must be initiated through the Returns Center or by contacting Customer Service, and the product must be shipped back within the 30-night window.
How returns work
To return a Chilipad product, you must contact Customer Service or use the Returns Center with your Order Number and Serial Number. After receiving a Return Authorization from Sleepme, you will ship the product back by mail to the Returns Center. The return must be completed within your 30-night trial period.
Exclusions and restrictions
Final Sale items cannot be returned because they are offered at a deep discount, though Sleepme will repair or replace Final Sale items that arrive damaged or defective. Products purchased through third-party retailers cannot be returned through Sleepme, as the company does not process returns for items bought from other sellers.
Refunds
You will receive a full refund of your purchase price within 30 days of Sleepme's receipt of your returned product. If you paid by credit card, the refund will appear as 'Sleep Solutions Inc.' on your statement. Customers outside the contiguous United States are responsible for paying their own return shipping costs.
Frequently asked questions
How long do I have to return my Chilipad?
You have 30 nights from your purchase to return your product. You must ship the product back within this 30-night trial period to be eligible for a refund.
Do I have to pay for return shipping?
Customers in the contiguous United States are not charged a return shipping fee. However, if you are located outside the contiguous U.S., you are responsible for paying the cost to ship your product back to Sleepme.
How do I start a return?
Contact Customer Service or use the online Returns Center with your Order Number and Serial Number. Sleepme will then issue you a Return Authorization before you ship the product back.
When will I get my refund?
You will receive your full refund within 30 days of the date Sleepme receives your returned product. If you paid by credit card, look for the refund to appear as 'Sleep Solutions Inc.' on your statement.
Can I return items marked as Final Sale?
Final Sale items cannot be returned because they are offered at a deep discount. The exception is if your Final Sale item arrives damaged or defective, in which case Sleepme will repair or replace it.
Can I return something I bought from another website?
No. Sleepme does not process returns for products purchased through third-party retailers. You must return such items to the retailer where you bought them.
Do I need a receipt to return my Chilipad?
Sleepme does not publicly specify whether a receipt is required. You should contact Customer Service with your Order Number and Serial Number to confirm what documentation you need for your return.