1StopBedrooms allows returns within 30 days of purchase. You must obtain a return authorization number and return items in new, unused condition with original packaging. Return shipping costs apply at $2.25 per pound, and a 15% restocking fee is deducted from your refund.
How returns work
You can initiate a return online, by phone, or through live chat. Once approved, you may return items by mail to the warehouse or arrange for 1StopBedrooms to pick up from your residence. You must obtain a return authorization number before sending anything back.
Exclusions and restrictions
Final sale items and special order items are not returnable. 1StopBedrooms does not accept returns on these marked categories.
Refunds
Refunds are processed after 1StopBedrooms receives your returned item. The retailer deducts a 15% restocking fee and return shipping costs from your refund amount. Your original receipt is required to process the return.
Frequently asked questions
How long do I have to return something to 1StopBedrooms?
You have 30 days from purchase to return an item. You must initiate the return within this window to be eligible.
Is return shipping free?
No. Return shipping costs $2.25 per pound. This fee is deducted from your refund along with the 15% restocking fee.
What condition must the item be in?
The item must be new and unused. It must be in original packaging with all accessories included. Items that have been used are not returnable.
Do I need my receipt to return an item?
Yes. Your original receipt is required to process a return with 1StopBedrooms.
Can I exchange an item instead of returning it?
Yes. Exchanges are available within 30 days and follow the same conditions as returns. However, you will pay a 15% restocking fee plus return shipping costs for the exchange.
What if my item arrives damaged or defective?
You must notify 1StopBedrooms within 72 hours of delivery and provide photos of the damage. The retailer will then repair, replace, or refund the item based on the nature of the damage.
Can 1StopBedrooms pick up my return from my home?
Yes. In addition to mailing your return to the warehouse, you can arrange for 1StopBedrooms to pick up the item from your residence.