Zoppinh allows returns within 30 days of purchase, with free return shipping provided by the company. You must have your receipt or proof of purchase to process a return.
How returns work
To return an item, contact [email protected] to initiate the process. The company will send you a return shipping label and instructions. You then send your package according to those instructions.
Exclusions and restrictions
Zoppinh does not accept returns on perishable goods, custom products, or personal care goods due to their perishable, customized, or hygiene and safety concerns respectively. Gift cards cannot be returned.
Refunds
Refunds are issued to your original payment method. The retailer does not publish a specific timeline for when refunds will be processed.
Frequently asked questions
How long do I have to return something?
You have 30 days from purchase to return an item to Zoppinh. You must contact [email protected] to start your return within this window.
Do I have to pay for return shipping?
No. Zoppinh provides a free return shipping label when you initiate your return. You use that label to ship the package back.
Do I need my receipt to return something?
Yes. Receipt or proof of purchase is required to process a return. The retailer states no exceptions to this policy.
What if my item arrived damaged or defective?
Contact Zoppinh immediately upon receipt so they can evaluate and resolve the issue. The retailer does not specify what resolution options are available.
Can I exchange an item for a different size or color?
Zoppinh does not offer direct exchanges. You must return your item first, then place a separate purchase for the new item you want.
What items cannot be returned?
You cannot return perishable goods, custom products, or personal care goods. Gift cards also cannot be returned.
How will I get my refund?
Your refund will be issued to the original payment method you used for your purchase. Zoppinh does not state how many days the refund takes to process.