Groomers Online allows returns within 14 days of receipt. You do not need your receipt to return items. Refunds go back to your original payment method within 72 hours to 14 days of the retailer processing your return.
How returns work
To return an item, inspect your order when it arrives and contact Groomers Online within 14 days if something is missing, damaged, or incorrect. You must notify the retailer in writing within 14 days if you wish to return your goods for a refund. After notifying them, you have 14 days to mail your return to their returns address, including your order details. You may arrange your own return with any carrier of your choice. For change of mind returns, you will pay £5.50 in return shipping costs.
Exclusions and restrictions
Gift vouchers cannot be returned. Free promotional items have no cash value and cannot be refunded unless they are faulty. Pre-Loved Items must be in the same condition as supplied when returned, and standard return charges apply unless the item is faulty. Bundles, Kits, and Free Gifts must be returned in full with the qualifying product. Exchanges are offered only for faulty items in bundles and kits; otherwise, the retailer processes returns and refunds only.
Refunds
Refunds are issued to your original payment method. The retailer allows up to 72 hours to 14 days for refund processing once your return has been received. Allow up to five working days for the money to appear in your account after processing.
Frequently asked questions
How long do I have to return something?
You have 14 days from the date you receive your order to return items. You must contact Groomers Online and notify them in writing of your return intent within this 14-day window. You then have an additional 14 days to mail your return to them.
Do I need a receipt to return items?
No. Groomers Online does not require a receipt to process a return. You do need to include your order details when you mail your return.
How much does it cost to return an item?
For change of mind returns, there is a £5.50 return shipping fee. You arrange your own return using any carrier of your choice. The retailer does not state whether returns for faulty or incorrect items have a shipping fee.
When will I get my refund?
Refunds are processed within 72 hours to 14 days of the retailer receiving your return. The money goes back to your original payment method, and you should allow up to five working days for it to appear in your account.
Can I return free promotional items I received with my order?
Free promotional items cannot be refunded for cash because they have no cash value. However, if a promotional item is faulty, the retailer may refund it. The retailer does not provide further details on faulty promotional item returns.
Can I exchange an item instead of returning it for a refund?
Exchanges are offered only for faulty items that came in bundles or kits, and you must return the entire bundle or kit with the faulty item. For all other items, Groomers Online processes returns and refunds only, not exchanges.
What about Pre-Loved Items?
Pre-Loved Items have a 14-day return window and must be in the same condition as they were supplied. Standard return shipping charges apply unless the item is faulty. The retailer does not state what happens if a Pre-Loved Item is returned in a different condition.