Z Gallerie allows returns within 30 days of purchase for most items, though non-furniture items have a shorter 14-day window. You must contact customer service to start the return, pay for return shipping yourself, and items must be in original packaging and resalable condition.
How returns work
To return an item, contact Z Gallerie customer service via live chat or email with your order number and reason for return. Ship the item back at your own cost. Once the warehouse inspects your return, you will receive your refund within 3 to 7 business days.
Exclusions and restrictions
Z Gallerie does not accept returns on custom orders, final sale items, clearance items, gift cards, outlet purchases, or items that show signs of normal wear and tear. Items must be in resalable condition to qualify for return.
Refunds
Refunds are issued to your original form of payment within 3 to 7 business days after warehouse inspection. If you paid with a gift card or store credit, a new gift card or store credit will be issued. Purchases made with a gift receipt receive store credit instead.
Frequently asked questions
How long do I have to return something to Z Gallerie?
You have 30 days from purchase to return most items. However, non-furniture items have a shorter return window of 14 days. The clock starts from your purchase date.
Do I have to pay for return shipping?
Yes. Return shipping is your responsibility. Z Gallerie does not offer free return shipping, so you will need to cover the cost to send your item back.
Do I need a receipt to return an item?
You need proof of purchase, but Z Gallerie accepts several forms of it. An original receipt, electronic receipt, order number, or packing slip will all work.
Can I return items that are final sale or clearance?
No. Final sale items and clearance items are excluded from returns and cannot be returned for any reason.
What if my item arrived damaged?
Contact customer service immediately with photos of the damage. If Z Gallerie determines the item has manufacturing defects or transit damage, they will repair, replace, or exchange it.
Can I return a custom order item?
No. Custom order items are manufactured especially for you and are not returnable.
When will I get my refund after returning an item?
Your refund will be processed within 3 to 7 business days after the warehouse inspects and receives your return. It will be issued to your original payment method.