Wish allows returns within 30 days of delivery for most items. Return shipping costs are deducted from your refund, and you must contact support to start the process.
How returns work
To return an item, check your order history to verify the item is eligible for return, then contact Wish support to initiate the return within 30 days of delivery. You will receive a prepaid return label and must ship the item back within 30 days if required.
Exclusions and restrictions
Wish does not accept returns on final sale items, custom made or personalized goods, opened sealed health and hygiene items, opened sealed audio/video/software, perishables, services from local providers, undergarments, swimwear, or opened sealed apparel. These restrictions apply for hygiene, health, or merchant policy reasons.
Refunds
Refunds are issued to your original form of payment. The return shipping fee is deducted from your refund amount. Refunds take up to 10 business days to process after your return is received.
Frequently asked questions
How long do I have to return something to Wish?
You have 30 days from the date of delivery to initiate a return with Wish support. You must ship the item back within 30 days if a prepaid label is required.
Do I have to pay for return shipping?
Return shipping costs are not free. The shipping fee will be deducted from your refund amount.
When will I get my refund?
Refunds are processed up to 10 business days after your return is received. The money is returned to your original form of payment.
Can I exchange an item instead of returning it?
Size or color exchanges may be offered by sellers when available after you start the return process. Exchanges are available within the 30 day window, subject to seller availability.
What items cannot be returned?
Wish does not accept returns on items marked as final sale, custom made or personalized products, opened sealed health products, opened sealed media or software, perishables, undergarments, swimwear, or opened sealed clothing. Services from local providers are also non returnable.
Do I need original packaging to return an item?
Original packaging is required in some cases. Wish does not publish which specific items or conditions require original packaging, so you should ask support when you initiate your return.
How do I start a return?
Contact Wish support to initiate your return within 30 days of delivery. You will need to verify that your item is eligible for return by checking your order history first.