eBay's Money Back Guarantee protects you if an item doesn't match its listing description or arrives faulty or damaged. You start a return by finding the item in your Purchases and selecting the return option through eBay's system. The protection covers disputes filed within 3 business days of the sale.
How returns work
To return an item, find it in your Purchases section and select Return this item from the menu. You will then select your reason for the return, enter a comment, and confirm the return. Return shipping costs and requirements depend on the seller's individual return policy and the reason for your return.
Exclusions and restrictions
eBay does not publish a list of excluded item categories or conditions in its stated policy. Individual sellers may refuse returns according to their own policies, which may vary.
Refunds
Refunds are issued to your original payment method, a selected alternative payment method, or as an eBay gift card. Refunds typically process within 3 to 5 business days after the return is received.
Frequently asked questions
Who pays for return shipping?
Return shipping costs depend on the seller's return policy and your reason for the return. Some sellers cover return shipping, while others may require you to pay. Check the seller's specific policy before initiating a return.
Do I need to return items in original packaging?
Original packaging is required on a conditional basis. The exact packaging requirements depend on the seller's individual return policy, so review their terms before sending back your item.
How long do I have to return something?
You have 3 business days to file a dispute through the Money Back Guarantee if an item doesn't match its description or arrives faulty or damaged. The overall return window may differ depending on the seller's policy.
Can a seller refuse my return?
Yes, sellers may refuse returns according to their own policies. You should review the seller's return policy before purchasing, as requirements and acceptance vary by seller.
How long does it take to get my refund?
Refunds typically process within 3 to 5 business days after your return is received. The refund will go to your original payment method, an alternative payment method you select, or your eBay gift card.
What does the Money Back Guarantee cover?
The Money Back Guarantee covers items that don't match the listing description and items that are faulty or arrived damaged. You must file a dispute within 3 business days of the sale to be protected.