Temu allows returns within 90 days of delivery for most items. You can request a refund through your Temu account and choose to receive your money back as Temu credit or to your original payment method.
How returns work
To return an item, go to your Temu account, find the order, and click the Return/Refund button. Select the items you wish to return and your reason. You can then choose your refund method and receive a return label. You may drop off your package at Happy Returns, FedEx, USPS, or UPS, or arrange for pickup (which may incur an additional fee). Track your refund status through your order details page.
Exclusions and restrictions
Worn, washed, or damaged clothing cannot be returned. Grocery and food products, some health and personal care items, some free gifts, some customized products, and some underwear orders are non-returnable. Electronics have varying return windows of 45, 60, or 90 days depending on the seller. Temu does not state other exclusions beyond these categories.
Refunds
You may choose a refund as Temu credit or to your original payment method. Refunds to Temu credit are faster, never expire, and cannot be reversed once processed, but cannot be redeemed for cash. Refunds to your original payment method take 5 to 14 business days up to 30 days through your financial institution.
Frequently asked questions
How long do I have to return something to Temu?
Most items can be returned within 90 days of delivery. Electronics have shorter windows of 45, 60, or 90 days depending on the seller.
Do I need a receipt to return to Temu?
No receipt is required. You can save your order confirmation from your Temu email and use it to return an item even without accessing your account.
Is return shipping free?
The first return from an order qualifies for free return shipping with a provided label. The second and subsequent returns from the same order incur a $7.99 fee plus tax.
How long does it take to get my refund?
If you choose Temu credit, the refund is processed faster. If you choose a refund to your original payment method, it takes 5 to 14 business days up to 30 days through your financial institution.
Can I return worn or damaged clothing?
No. Clothing that has been worn, washed, or damaged cannot be returned.
What items cannot be returned?
Non-returnable items include worn, washed, or damaged clothing; grocery and food products; some health and personal care items; some free gifts; some customized products; and some underwear orders.
What if my item arrived damaged or broken?
For iPhones, you receive a full refund if the item arrived damaged or malfunctioning and the damage was not due to user error. For other items, refunds may be reduced if the item shows signs of use, damage, or missing parts, unless the damage resulted from improper packaging by Temu or the seller.