Windy City Novelties

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
No
Receipt required
Yes
In store return for online orders
Not specified
Refund processing time
10 business days
Restocking fee
Not specified

Windy City Novelties allows returns within 30 days of purchase. You will need your receipt or proof of purchase, and you are responsible for return shipping costs. The retailer processes refunds within 10 business days.

How returns work

To return an item, contact Windy City Novelties Customer Service at (800) 442-9722 to initiate the return and receive a Return Authorization number. Write this number clearly on the outside of your package, then ship it via UPS, FedEx, or USPS to 300 Lakeview Pkwy, Vernon Hills, IL 60061.

Exclusions and restrictions

Windy City Novelties does not accept returns on perishable goods such as food, flowers, and plants. Custom or personalized products, personal care items for hygiene reasons, and hazardous materials including flammable liquids or gases are also non-returnable. Customers in the European Union have a 14-day cooling off period instead of 30 days.

Refunds

Refunds are issued to your original form of payment or as store credit. If you choose store credit, the retailer adds a 10% bonus to your refund amount. Processing takes 10 business days after the return is received.

Frequently asked questions

Do I need a receipt to return items?

Yes, Windy City Novelties requires a receipt or proof of purchase to process returns. Without it, the retailer will not accept your return.

How long do I have to return something?

You have 30 days from purchase to return items. If you are a customer in the European Union, you have 14 days instead.

Will Windy City Novelties pay for return shipping?

No. Return shipping is your responsibility. You must pay to ship your item back to the retailer.

How do exchanges work?

Exchanges are not a direct swap. You must return the original item and place a separate new purchase for the replacement. The new item ships within 5 to 10 business days, and you pay for return shipping on the original item.

When will I get my refund after shipping the item back?

Windy City Novelties processes refunds within 10 business days after receiving your return. The refund goes to your original payment method or as store credit.

What if my item arrives damaged or wrong?

Contact Windy City Novelties immediately upon receipt of a damaged, defective, or incorrect item. The company will evaluate the issue and make it right.

Will I get a bonus if I accept store credit instead of a refund?

Yes. If you choose store credit instead of a refund to your original payment method, Windy City Novelties will add a 10% bonus to your refund amount.

How you can return an item

  • By mail , via UPS, FedEx, or USPS to provided address

Step by step

  1. Contact Customer Service at (800) 442-9722 to initiate return process.
  2. Receive unique Return Authorization (RA) number from representative.
  3. Mark RA number clearly on outside of return package.
  4. Ship package to Windy City Novelties at 300 Lakeview Pkwy, Vernon Hills, IL 60061.

Categories with their own return window

Category Window Note
European Union orders 14 days 14 day cooling off period for EU customers

What you cannot return

  • perishable goods , food, flowers, plants deteriorate
  • custom products , special orders or personalized items
  • personal care goods , beauty products for hygiene
  • hazardous materials , safety and regulatory concerns
  • flammable liquids or gases , safety and regulatory concerns

How your refund comes back

You paid with Refund comes back as
original payment method refund to original payment method
any payment method store credit plus 10% bonus

Returning without a receipt

Receipt or proof of purchase required for returns

Exchanges

Return item and make separate purchase for new item. Exchanged product shipped at customer expense within 5-10 business days.

Damaged or defective items

Contact immediately upon receipt for defective, damaged, or wrong items. Company will evaluate and make it right.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days returns and exchanges on most items are gladly accepted within 30 days of the date received
Exchange window days returns and exchanges on most items are gladly accepted within 30 days of the date received
Free return shipping Please note return shipping charges on unwanted or unused items are the customer's responsibility
Return shipping fee return shipping charges on unwanted or unused items are the customer's responsibility
Receipt required You'll also need the receipt or proof of purchase
Refund method the original order amount may be refunded via the same form of original payment
Refund processing days If approved, you'll be automatically refunded on your original payment method within 10 business days

Return policies for similar stores

Store Return window
Melissa & Doug return policy 90 days
American Girl return policy 90 days
DankStop return policy 2 days
Fat Brain Toys return policy 90 days
Firebox return policy 100 days
FireStarToys.com return policy 14 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.