American Girl allows returns within 90 days of purchase at any store location or by mail. You may return items for a refund or merchandise credit, though certain items and categories are excluded from this policy.
How returns work
You can return items in store at any American Girl location, or by mail using a prepaid label or common carrier. To return by mail, complete and print a return form, pack the item with your proof of purchase and the return form in a sturdy box, and send it to American Girl. You may also drop off prepaid label returns at a FedEx location.
Exclusions and restrictions
Create Your Own Dolls and Garments, dolls with ear piercing, and shipping and processing fees are non-refundable. Items from the Janie & Jack Collection may be returned or exchanged within 30 days only; after 30 days, all sales are final. American Girl Outlet purchases are final sales and cannot be returned or exchanged.
Refunds
Refunds are issued as either a refund to your original payment method or as merchandise credit. If you do not have proof of purchase, American Girl issues merchandise credit. The policy does not state when refunds are processed.
Frequently asked questions
How long do I have to return an American Girl purchase?
You have 90 days from the date of purchase to return most items. However, Janie & Jack Collection items have a shorter window of 30 days; after that, all sales are final. American Girl Outlet purchases cannot be returned at all.
Can I return items to an American Girl store if I bought them online?
Yes. You can return online purchases at any American Girl store location without mailing the item back.
Do I need a receipt to return my purchase?
A receipt is required to process a full refund. If you cannot provide proof of purchase, American Girl will issue merchandise credit instead of a refund.
Is return shipping free?
Return shipping is free if you use the prepaid label option provided by American Girl. If you choose to ship by common carrier, you pay the shipping cost. The prepaid label option costs $6.95.
Can I exchange an item instead of returning it for a refund?
Yes. Exchanges are available within 90 days of purchase. You can exchange items in store or by mail using the same return process.
What items cannot be returned?
Create Your Own Dolls and Garments and dolls with ear piercing are non-refundable. Shipping and processing fees are also non-refundable. Additionally, all Janie & Jack Collection items become final sale after 30 days, and all American Girl Outlet purchases are final sale.
What shipping method should I use if I return by mail?
You can use a prepaid label provided by American Girl, ship via common carrier at your own cost, or drop off a prepaid label return at a FedEx location.