Fat Brain Toys allows you to return most items within 90 days of purchase. Returns require a printable shipping label and a drop-off at UPS, with the shipping cost deducted from your refund. Refunds go back to your original payment method if the item is in as-new condition, or as a gift certificate if the item has been opened.
How returns work
To return an item, enter your order number on the Fat Brain Toys returns page. You will receive a printable return shipping label with a flat rate of $7.99, which will be deducted from your refund. Print the label, pack the item, include your RMA number, and drop off the box at your nearest UPS store.
Exclusions and restrictions
Personalized items are non-returnable. The retailer does not publish a comprehensive list of other excluded categories beyond personalized merchandise.
Refunds
If your item is in as-new condition, the refund goes to your original payment method. If the item has been opened, you receive a Fat Brain Toys gift certificate instead. Gift returns also receive a gift certificate for the returned item amount, minus the $7.99 return shipping cost. The retailer does not state how long refunds take to process.
Frequently asked questions
What is the return window at Fat Brain Toys?
You have 90 days from purchase to return an item. This window applies to orders placed directly with Fat Brain Toys as well as orders from third party sellers.
Is return shipping free?
Return shipping is not free. Fat Brain Toys charges a flat rate of $7.99 for return shipping, which is deducted from your refund amount.
Can I return an opened item?
Yes, you can return opened merchandise. However, if the item has been opened, your refund will be issued as a Fat Brain Toys gift certificate rather than a credit to your original payment method.
How do I get my refund back?
If your item is in as-new condition, the refund is credited to your original payment method. If the item has been opened or is a gift, you receive a Fat Brain Toys gift certificate for the refund amount (minus return shipping, in the case of gifts).
Are personalized items returnable?
No. Personalized items are non-returnable according to Fat Brain Toys policy.
What do I need to include with my return?
You must include a valid RMA number with your return. You will receive this RMA number when you generate your return shipping label on the returns page.
Where do I ship my return?
You drop off your return at the nearest UPS store. Fat Brain Toys provides a printable return shipping label that you print, attach to your box, and take to UPS for drop off.