Wildone allows returns and exchanges within 30 days of purchase. Return shipping is free if you purchased Shipping Protection; otherwise you pay for return postage. Most returns are processed within 14 days of Wildone receiving your items.
How returns work
To return items, use Wildone's return portal to initiate your return or exchange. If you purchased Shipping Protection, the portal provides a prepaid shipping label at no cost. If you did not purchase Shipping Protection, you will need to purchase a return shipping label through the portal before sending your items back.
Exclusions and restrictions
Wildone does not accept returns on used items, including those that are soiled, damaged, or show signs of wear beyond try-on. The retailer also does not accept returns on limited-edition collections, digital products, perishable goods, sealed personal hygiene products, or personalized items. Original shipping charges are non-refundable unless your return results from an incorrect, damaged, or defective item.
Refunds
Refunds are processed within 14 days from the date Wildone is notified of your cancellation or receives your returned goods, whichever applies. The refund covers the purchase price of the item; original shipping costs are not refunded unless the return is due to an error, damage, or defect on Wildone's part.
Frequently asked questions
How long do I have to return items to Wildone?
You have 30 days from purchase to return or exchange items. To start a return, use Wildone's return portal.
Do I have to pay for return shipping?
Return shipping is free if you purchased Shipping Protection with your order. If you did not purchase Shipping Protection, you will need to buy a return shipping label through the return portal before sending items back.
How long does it take to get my refund?
Wildone processes refunds within 14 days from the date it is notified of your cancellation or receives your returned items, whichever comes first.
Can I return used or worn items?
No. Wildone does not accept returns on items that have been used, soiled, damaged, or show signs of wear beyond try-on. Items must be in unworn condition to qualify for return.
Are original shipping charges refundable?
Original shipping charges are non-refundable in most cases. However, if your return results from an incorrect item, damage, or a defect, the original shipping cost will be refunded.
Can I return limited-edition items?
No. Wildone does not allow returns or exchanges on limited-edition collections.
What items cannot be returned?
Non-returnable items include used goods, limited-edition collections, digital products, perishable goods, sealed personal hygiene products, and personalized items. The retailer does not publish other specific exclusions beyond these categories.