West 49 allows returns within 30 days of purchase, either by mail or at a physical store location. You are responsible for return shipping costs, which are non-refundable. Refunds are issued to your original payment method within 3 to 5 business days.
How returns work
You can return items by mail or in person at any West 49 store. For mail returns, include the return form (included in your package or printable from the website), fill in your order number and SKU number, pack the items securely with your invoice, and drop off at a post office or arrange a Canada Post pickup to the North York address. For in-store returns, bring your items and order invoice to any West 49 location within 30 days.
Exclusions and restrictions
West 49 does not accept returns on gift cards, underwear, swimwear, clearance items, items marked 70 to 80 percent off, or items from Buy 1 Get 2 Free promotions. Returns valued under 5 dollars are not accepted. Items purchased in physical stores have a shorter return window of 14 days rather than 30 days.
Refunds
Refunds are issued to your original payment method within 3 to 5 business days after West 49 receives your return. If you paid by PayPal or Apple Pay or Google Pay and returned items in store, you receive a merchandise card instead. If you paid with Klarna and return by mail, Klarna adjusts your payment schedule to reflect the refund.
Frequently asked questions
Do I have to pay for return shipping?
Yes. You are responsible for all return shipping costs, and these fees are non-refundable. This applies whether you ship by Canada Post or another carrier.
Can I return online orders in a West 49 store?
Yes. You can return online orders to any West 49 physical store location within 30 days. Bring your items and your order invoice.
How long does a refund take?
Refunds are processed within 3 to 5 business days after West 49 receives your return. The time appears on your original payment method.
Can I return items bought in a store?
Yes, but the return window is only 14 days from purchase, compared to 30 days for online orders. You must have your order invoice.
Are clearance and final sale items returnable?
No. Clearance items, items at 70 to 80 percent off, and items from the Buy 1 Get 2 Free promotion are final sale and cannot be returned.
What if my item arrives damaged or defective?
Contact West 49 customer support with a photo of the damage. If a replacement is available in stock, West 49 will offer an exchange.
Do I need a receipt to return an item?
For mail returns, you must include your order invoice with the return form. For in-store returns, you must bring your order invoice.