Vivid Racing allows returns within 30 days of delivery. Items must be returned in original packaging, and you must obtain an RMA number from customer service before sending anything back. Many product categories are excluded from returns, including custom orders, wheel and tire packages, and clearance items.
How returns work
To return an item, contact Vivid Racing customer service to obtain a valid RMA number. You may return items by mail, with you arranging and paying for return shipping unless the return is due to a Vivid Racing error. For items damaged by a shipping courier, Vivid Racing will schedule a carrier pick up. Do not assemble, install, or modify the product before returning it.
Exclusions and restrictions
Vivid Racing does not accept returns on items marked as non-returnable, custom built orders, wheel and tire packages, special order items, installed or altered items, clearance items, or scratch and dent items. Special order items carry a non-refundable deposit and payment. Orders financed through Affirm become non-refundable after 60 days of order placement, regardless of delivery date.
Refunds
Refunds are issued according to your original payment method. For non-error returns, Vivid Racing deducts a $10 per item processing fee from your refund. Return shipping costs are your responsibility unless Vivid Racing caused the return. The retailer does not publish standard refund processing timelines.
Frequently asked questions
How long do I have to return something?
You have 30 days from the delivery date to return most items. If you financed your order through Affirm, the return window is 60 days from your order placement date, not the delivery date. Items must be in original packaging.
Do I have to pay for return shipping?
Yes, you are responsible for arranging and paying for return shipping unless the return is due to a Vivid Racing error. Additionally, Vivid Racing deducts a $10 processing fee per item from your refund for non-error returns.
What items cannot be returned?
Custom built orders, wheel and tire packages, special order items, items marked as non-returnable, installed or altered items, clearance items, and scratch and dent items cannot be returned. Special order items have non-refundable deposits and payments.
Do I need anything before I ship my return?
Yes. You must contact Vivid Racing customer service and obtain a valid RMA number before returning any item. Do not assemble, install, or modify the product before you send it back.
Can I exchange an item instead of returning it?
Vivid Racing's policy lists a 30-day exchange window. For specifics on exchange eligibility and fees, contact customer service for assistance.
Will Vivid Racing pick up my return if it was damaged in shipping?
Yes. If damage was caused by the shipping courier, Vivid Racing will schedule a carrier pick up for you. Contact customer service to report the damage and arrange this.
Are manufacturer warranties the same as this return policy?
No. Manufacturer warranties are offered separately from Vivid Racing's return policy and each has its own varying timeframes and terms. Warranties are not covered under the retailer's return, refund, or exchange policy.