VivaTerra

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
Conditional
Receipt required
Not specified
In store return for online orders
Not specified
Refund processing time
Not specified
Restocking fee
20%

VivaTerra offers a 30-day return window for most purchases. Items must be in saleable condition with original packaging and all documentation included. A 20 percent restocking fee applies to non-defective returns.

How returns work

You can return items by mail using a pre-paid label or your own postage to the Madison, Virginia address. For large items delivered by common carrier, pickup is available. You may also create a UPS label for carrier drop-off. Items over $500 require a Return Authorization number from Customer Service before you proceed.

Exclusions and restrictions

VivaTerra does not accept returns on personalized or engraved items, sized or altered products, food, live plants, or free promotional items (though defective promotional items may be exchanged). Items over $500 require Return Authorization. Large items sent by common carrier have special inspection and pickup procedures.

Refunds

Refunds are issued to your original payment method or as store credit after 30 days. For non-defective returns under $500 using a pre-paid label, a $15.00 return shipping fee is deducted from your refund. Original warranties and documentation must be included for the refund to process.

Frequently asked questions

What is the return window at VivaTerra?

You have 30 days from purchase to return most items. The item must be in saleable condition with original packaging and all documentation included.

Is return shipping free?

VivaTerra provides pre-paid return labels for orders under $500. If you use this label, a $15.00 shipping fee will be deducted from your refund. You may also use your own postage to return items to Madison, Virginia.

What is the restocking fee?

A 20 percent restocking fee applies to non-defective returns. This is deducted from your refund amount.

Can I return personalized or engraved items?

No. VivaTerra does not accept returns on personalized or engraved items because customization makes them non-returnable. Sized or altered products are also non-returnable.

How do I return items over $500?

You must contact VivaTerra Customer Service to obtain a Return Authorization number before returning any item over $500. The 30-day return window still applies.

Can I exchange items instead of returning them?

VivaTerra has a 30-day exchange window. Free promotional items that are defective may be exchanged but not returned for a refund.

How long does it take to receive my refund?

The retailer does not publish a specific timeline for refund processing. Refunds are issued to your original payment method or as store credit after 30 days.

How you can return an item

  • By mail , Using pre-paid label or customer's own postage to Madison, VA address
  • Pickup , Available for large items delivered by common carrier
  • Carrier drop off , UPS label can be created for returns

Step by step

  1. Inspect your purchase to determine if it qualifies for return within 30 days.
  2. Ensure item is in saleable condition with original packaging and all documentation.
  3. Request a return label or use pre-paid Smart Label for returns under $500.
  4. For returns over $500, contact Customer Service to obtain Return Authorization number.

Categories with their own return window

Category Window Note
Items over $500 30 days Requires Return Authorization number from Customer Service
Large items by common carrier 30 days Special inspection and pickup procedures required

What you cannot return

  • Personalized/Engraved items , Customization makes items nonreturnable
  • Sized or altered products , Cannot be resold as new
  • Personalized items, food, live plants , Nonreturnable per policy
  • Free promotional items , Not eligible for return; exchange only if defective

How your refund comes back

You paid with Refund comes back as
All methods (default) Original payment method or store credit after 30 days

Warranty

Original documentation including warranties must be included in returns

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days it comes with a 30-day (unless otherwise stated) return privilege for a refund of the purchase price of any item(s) returned
Exchange window days it comes with a 30-day (unless otherwise stated) return privilege for a refund of the purchase price of any item(s) returned
Free return shipping For a return under $500: If you use the pre-paid label, no postage is required
Return shipping fee For product returns requesting a refund, the $15.00 shipping fee will be deducted from your refund
Restocking fee pct If the product is not returned in its original packaging, a 20% restocking fee may apply
Original packaging required To return an item(s) it must be in saleable condition, sent in its original packaging, including all documentation
Refund method All orders outside of 30 days will be refunded as store credit, which expires after one year
Trial period days it comes with a 30-day (unless otherwise stated) return privilege

Return policies for similar stores

Store Return window
Parachute return policy 60 days
Afloral return policy 30 days
Batteries Plus Bulbs return policy 14 days
Best Choice Products return policy 60 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.