Vitabiotics allows returns within 14 days of purchase for unopened items in original packaging. Items that are opened, unless faulty, or damaged cannot be returned under the standard policy. Damaged or faulty items have a longer window and may qualify for replacement instead of refund.
How returns work
You must contact Vitabiotics Customer Services at [email protected] to request a freepost return address for UK orders. International orders do not qualify for free return postage. Once you have the address, wrap your item securely in its original packaging or a suitable box along with all accompanying documentation, then mail it back. You will receive an email notification when your refund has been processed.
Exclusions and restrictions
Items that have been opened do not qualify for return unless they are faulty or damaged. Additionally, the retailer states that damaged items may not be accepted upon return. However, faulty items are subject to different terms and may be eligible for refund or replacement depending on when the fault is discovered.
Refunds
Refunds are processed after Vitabiotics receives and reviews your return. You will be notified by email when the refund has been processed. For standard returns, you have 14 days from purchase. For damaged or faulty items, refunds are available up to 30 days after purchase.
Frequently asked questions
How long do I have to return an item to Vitabiotics?
You have 14 days from purchase to return unopened items in original packaging. If an item is faulty or damaged, you have up to 30 days to request a refund or 30 to 180 days to request a replacement instead.
Do I have to pay for return shipping?
For UK orders, Vitabiotics provides a freepost return address at no cost. International orders do not qualify for free return postage, so you would bear the shipping cost.
Can I return an opened item?
No, opened items cannot be returned unless they are faulty or damaged. Items must have their seals intact to qualify for return under the standard 14-day policy.
What do I need to send back with my return?
You must return the item in its original packaging or a suitable box, and you must include all accompanying documentation. The item must be wrapped securely.
What happens if my item arrives damaged?
Vitabiotics may request photographic evidence of the damage. You can request a refund up to 30 days after purchase or a replacement between 30 and 180 days after purchase.
How do I start a return with Vitabiotics?
Contact Customer Services at [email protected] to request a return address. After you mail your item back, you will receive an email when your refund has been processed.