Protein Works

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
90 days
Free return shipping
Not specified
Receipt required
Not specified
In store return for online orders
Not specified
Refund processing time
48 hours processing, up to 2 weeks to appear in account
Restocking fee
Not specified

Protein Works allows returns within 90 days of purchase. You can return most items by mail or arrange carrier pickup, though the process requires you to contact the company first for authorization.

How returns work

To start a return, email [email protected] with your order number and reason. After the company contacts you, you have 14 days to ship the products back. Returns typically go by mail for taste-related issues, while incorrect item returns may use carrier pickup.

Exclusions and restrictions

Clearance items are final sale and cannot be returned. The retailer does not publish a comprehensive list of other excluded product categories.

Refunds

Refunds process within 48 hours and may take up to 2 weeks to appear in your account. You can receive your refund as a credit to your original payment method or as Protein Works Points (store credit). Store credit via Points expires after 3 months.

Frequently asked questions

How long do I have to return an item?

You have 90 days from purchase to return most items. However, once you notify Protein Works of your return, you must ship the products back within 14 days.

Can I exchange a product for a different flavor?

Yes, you can exchange for an alternative flavor, but only once per order. Flavor refund requests are not accepted, though you may receive store credit as Protein Works Points for opened items.

What payment methods can I get refunded to?

You can receive your refund as a credit to the original payment method you used, or as Protein Works Points (store credit). Store credit via Points expires after 3 months.

How long does a refund take?

Refunds process within 48 hours of approval. It may take up to 2 weeks for the refund to appear in your account, depending on your bank or payment provider.

Are clearance items returnable?

No. Clearance items are sold as-is under a final sale policy and cannot be returned.

Do I need to contact Protein Works before returning an item?

Yes. You must email [email protected] with your order number and reason for return. The company will contact you to authorize the return before you ship the item back.

Does the product need to be in original packaging?

The retailer does not provide clear details about packaging requirements for all return types. Contact Protein Works for guidance on whether your specific item must be in original packaging.

How you can return an item

  • By mail , standard return method for taste-related returns
  • Carrier pickup , for incorrect item returns

Step by step

  1. Email [email protected] with your order number and reason for return.
  2. Wait for our team to contact you as soon as possible.
  3. Return the products within 14 days of notifying us.

What you cannot return

  • clearance items , sold as-is, final sale policy

How your refund comes back

You paid with Refund comes back as
original payment method refund to account
store credit Protein Works Points

Exchanges

Exchanges for alternative flavours limited to once per order. Flavour refund requests not accepted. Store credit via Protein Works Points (3-month expiry) available for opened items.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days customers have up to 180 days to return the product to us, however you need to notify us that you would like to return a product/order within 90 days
Exchange window days Refunds will only be accepted for products returned in perfect condition, within 14 days of placing the order
Original packaging required Refunds will only be accepted for products returned in perfect condition, within 14 days of placing the order
Refund method We will refund the price paid for the Products and any delivery charge paid, up to the cost of the least expensive delivery option we offer. If you selected a more expensive delivery option, we will not refund the additional delivery cost.
Refund processing days Once your authorised return has been received at Protein Works HQ, we will process your refund or replacement within 48 hours. Refunds may take up to two weeks to appear in your account.

Return policies for similar stores

Store Return window
GNC return policy 30 days
iHerb return policy 30 days
Thorne return policy 60 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.