The House allows you to return most items within 90 days of purchase. Return shipping is not free, and you must contact customer service to initiate the process.
How returns work
To return an item, contact The House customer service team at 1-800-409-7669 for web orders. You will need to document your return or exchange and obtain a return authorization number if provided. Returns are processed by mail.
Exclusions and restrictions
The House does not accept returns on clearance items, outlet items, boats, motors, life rafts, emergency beacons, generators, rigging, custom-made items, items with expiration dates, hazardous materials, licenses, gift cards, and several other categories. Electronics, bikes, skateboards, software, bedding, canoes, tents, drones, and kayaks may be returned only if unopened and unused, within 30 days. Installed items cannot be returned once installation is complete.
Refunds
Refunds are issued to your original form of payment. The retailer does not publish information about refund timing.
Frequently asked questions
How long do I have to return items to The House?
You have 90 days from purchase to return most items. However, certain categories such as electronics, bikes, skateboards, software, bedding, canoes, tents, drones, and kayaks have a shorter window of 30 days and must be unopened and unused. Clearance and outlet items cannot be returned.
Is return shipping free?
No. The House does not cover return shipping costs. You are responsible for paying to ship your return.
Can I exchange items instead of returning them?
Yes. Exchanges are allowed within 90 days for unused items. Some categories like electronics and sporting goods are limited to 30 days for exchanges if unopened and unused.
What items cannot be returned?
The House does not accept returns on boats, outboard motors, trolling motors, life rafts, emergency beacons (EPIRBs and PLBs), SPOT devices, Class B AIS units, generators, rigging, electronic charts, flares, hazardous items, licenses, gift cards, and items with expiration dates. Custom-made or special-order items are also non-returnable, as are items once they have been installed.
How do I start a return?
Call The House customer service team at 1-800-409-7669 if you placed a web order. You will need to document your return or exchange and may be given a return authorization number. Returns are then processed by mail.
Will I get my money back in the same way I paid?
Yes. Refunds are issued to your original form of payment.
What if my item arrives damaged or defective?
If an item is proven defective, The House handles the issue directly with the manufacturer. For free gift items that are damaged or defective, you may exchange them only for a direct replacement of the same item.