CamelBak allows you to return most items within 30 days of purchase for a full refund. Returns ship free using a prepaid label, and your money goes back to your original payment method.
How returns work
To return an item, fill out CamelBak's return form. You will receive a prepaid FedEx label to use for shipping. Once CamelBak receives your return, the company allows 2 business days for processing.
Exclusions and restrictions
CamelBak does not publish a list of excluded items or categories on its return policy page.
Refunds
Refunds are issued to your original payment method. After CamelBak processes your return, allow 7 to 10 business days for the refund to appear in your account.
Frequently asked questions
How long do I have to return something to CamelBak?
You have 30 days from purchase to return an item. CamelBak does not state whether this period begins on the order date or the delivery date.
Do I have to pay for return shipping?
No. CamelBak provides a prepaid FedEx label with your return, so return shipping is free.
Do I need the original packaging?
Yes. Items must be in original packaging to qualify for return.
When will I get my refund after I ship the item back?
After CamelBak receives your return, processing takes 2 business days. Once processed, the refund takes 7 to 10 business days to appear in your original payment method.
Can I exchange an item instead of returning it?
No. CamelBak does not offer direct exchanges. You must return the item for a refund, then place a separate new order.
What is the return form, and where do I find it?
CamelBak's policy states that you must fill out a return form to begin the process, but the policy page does not provide a link or explain where to locate this form.
Do I need a receipt to return something?
CamelBak's return policy does not state whether a receipt is required.