Coleman Company allows returns within 60 days of purchase when items are returned by mail with advance authorization. You must have your receipt and are responsible for all return shipping costs. Refunds are issued to your original form of payment.
How returns work
All returns require advance Return Authorization obtained through the Start a Return form on Coleman.com or via your order history in My Account. Once approved, you will receive an email confirmation with detailed instructions, an RMA label, and an optional shipping label. Pack your item securely using original packaging or your own, insert the printed Return Authorization paperwork inside the box, and ship via a carrier that provides package tracking. Keep your tracking number for your records.
Exclusions and restrictions
Coleman does not accept returns on final sale items, replacement parts, or products not originally purchased from Coleman.com (those must be returned to the original retailer). If an item is damaged after the 60-day return window, Coleman provides warranty information as an alternative option.
Refunds
Refunds are issued to your original form of payment. The facts do not specify the refund processing time after the company receives your return.
Frequently asked questions
Do I have to pay for return shipping?
Yes. You are responsible for all return shipping costs. Coleman provides an optional shipping label in your Return Authorization email, but you still bear the cost.
What if I don't have my receipt?
Contact Coleman Customer Service and they will email you the original receipt and packing slip so you can complete your return.
Can I exchange items instead of returning them?
No. Exchanges are not available. You must initiate a return for a refund and then place a new order for the item you want.
Do I need the original packaging to return an item?
Original packaging is required in some cases. The retailer does not provide complete details on when original packaging is mandatory versus optional.
What if I bought the item somewhere other than Coleman.com?
Coleman will not accept the return. You must return the item to the original retailer where you purchased it.
Are replacement parts returnable?
No. Replacement parts are non-returnable per Coleman's policy.
If I received a gift, who gets the refund?
Refunds for gifts are issued to the original purchaser, not the gift recipient.