Ten Thousand offers a 30-day return window from purchase. Returns are free, with prepaid shipping labels provided through their return portal. You must return items in original packaging to receive a refund to your original payment method.
How returns work
You initiate returns and exchanges by visiting app.corso.com/ten-thousand. The site generates a prepaid shipping label for you to use when sending your item back by mail. You will need to provide your order number and shipping address to request either a refund or an exchange.
Exclusions and restrictions
Ten Thousand does not accept returns on products marked as final sale at the time of purchase. All items in their Editions gear collections are marked final sale and cannot be returned. If you believe an item is defective, contact their support team.
Refunds
Refunds are issued to your original payment method. The retailer does not state when the refund is initiated, but processing typically takes 3 to 5 business days after the return is received.
Frequently asked questions
What is the return window at Ten Thousand?
You have 30 days from purchase to return or exchange an item. After 30 days, returns are no longer accepted.
Do I have to pay for return shipping?
No. Ten Thousand provides a prepaid shipping label through app.corso.com/ten-thousand, so return shipping is free.
Do I need a receipt to return an item?
You do not need a physical receipt. However, you do need your order number to initiate a return through their portal.
Can I exchange for a different size or color?
Yes. You can exchange for a different size, color, or style within 30 days of purchase. You will use the same return process through app.corso.com/ten-thousand.
What items cannot be returned?
Products marked as final sale cannot be returned. Additionally, all items in Ten Thousand's Editions gear collections are marked final sale and are not returnable.
How long does it take to get my refund?
Refunds are issued to your original payment method and typically process within 3 to 5 business days after the return is received.
What should I do if my item arrives damaged or defective?
Contact Ten Thousand's support team to report the issue. The retailer does not publish specific procedures for damaged or defective items on their return policy page.