Tennisexpress allows you to return most items within 30 days of purchase. Returns must be initiated through the Return Portal, and refunds are issued to your original payment method within 3 to 5 business days after the return is processed.
How returns work
You can return items by mail using a prepaid FedEx Ground label provided by Tennisexpress, or you may use your preferred carrier. Alternatively, you can drop off your return at an authorized FedEx or USPS Service Station. To start a return, visit the Return Portal, log in with your order number and email, select the items you wish to return, indicate the condition and reason, and you will receive an email with a prepaid label or QR code along with return instructions.
Exclusions and restrictions
Tennisexpress does not accept returns on used or worn products, gift cards, apparel without original tags, or racquet strings that were strung at Tennisexpress. Used or worn items may receive partial store credit at the retailer's discretion. Drop ship items require a Return Authorization from Tennisexpress, and the customer is responsible for restocking and return shipping fees for those items.
Refunds
Refunds are issued to the original payment method you used at checkout. Processing takes 3 to 5 business days after your return is received and evaluated. If you use a prepaid FedEx Ground label, return shipping is free; if you choose another carrier, a return shipping fee of $6.95 applies.
Frequently asked questions
How long do I have to return an item?
You have 30 days from purchase to return an item to Tennisexpress. Exchanges also have a 30 day window. If you receive a defective, damaged, or incorrect item, contact Tennisexpress immediately for evaluation and resolution.
Is return shipping free?
Return shipping is free if you use the prepaid FedEx Ground label provided by Tennisexpress in your return email. If you choose to use your own carrier instead, you will be charged a return shipping fee of $6.95.
Can I return apparel without tags?
No. Apparel must be unworn with original tags attached. Worn, washed, or unwashed apparel without tags cannot be accepted due to safety concerns.
Can I return a gift card?
No. Tennisexpress does not accept returns on gift cards.
How long does it take to receive my refund?
After your return is processed, your refund will be issued to your original payment method within 3 to 5 business days.
Can I exchange an item instead of returning it?
Yes. Unused products may be exchanged within 30 days. The item must be new and unworn with original packaging intact (for shoes, racquets must have original handle plastic intact). Use the same Return Portal process to request an exchange.
What happens if I return a used racquet or worn shoes?
Used or worn products are ineligible for a full refund. However, Tennisexpress may offer partial store credit at its discretion. Items must be unworn with original packaging to qualify for a standard return or exchange.