TackleDirect allows returns within 30 days of purchase for items that are new and unused in original packaging. You must pay for return postage and insurance yourself. Exchanges are also available within 30 days under the same conditions.
How returns work
To return an item, you must first contact TackleDirect customer service to obtain a Return Merchandise Authorization number. You then ship the item insured and postage prepaid to the TackleDirect Returns Department address, ensuring it is new and unused in its original box with all accessories, original manufacturer tags, identification stickers, and a copy of your invoice or packing slip included.
Exclusions and restrictions
TackleDirect does not accept returns on special orders, pre-spooled line, or used items. The retailer reserves the right to refuse a return if a product has been used. For defective or damaged items, you should contact the manufacturer directly for warranty claims, though TackleDirect will assist you with manufacturer contact.
Refunds
Refunds are credited back to your original credit card account. The retailer does not publish a specific timeframe for when the refund will appear.
Frequently asked questions
Do I have to pay for return shipping?
Yes. You must pay for postage and insurance to ship your return to TackleDirect. The cost is your responsibility.
What if I don't have my receipt?
You must include a copy of your invoice or packing slip with your return. Without one, TackleDirect cannot process the return.
Can I return used items?
No. Items must be new and unused. TackleDirect reserves the right to refuse any return if the product shows signs of use.
What about pre-spooled fishing line?
Pre-spooled line cannot be returned or credited. This is a non-returnable item category.
Can I exchange an item instead of returning it?
Yes. You can exchange items within 30 days, provided they are new and unused in original packaging with all accessories included. You still pay return postage and insurance.
How long does it take to get my refund?
TackleDirect does not publish a specific refund processing timeline. The refund will be credited to your original credit card account.
What if my item is defective or damaged?
Contact the manufacturer directly to file a warranty claim. TackleDirect will help you with manufacturer contact information. For TackleDirect-branded items, TackleDirect handles the warranty directly.