Swanson Vitamins allows returns within 100 days of purchase. You may return items by mail or carrier drop off, though you are responsible for return shipping costs. A 20 percent restocking fee applies to returns.
How returns work
To start a return, contact Swanson customer service by phone at 1-800-824-4491, through chat, or by email at [email protected]. When you contact them, provide your customer number, order number, product number(s), quantity, and reason for return. You may then return items by mail or drop them off with a carrier. You are responsible for paying return shipping costs in either case.
Exclusions and restrictions
Swanson does not publish a list of excluded or restricted items on their return policy page.
Refunds
Refunds are processed within two weeks of the retailer receiving your return. A 20 percent restocking fee is deducted from your refund amount. The retailer also notes a 100 percent Money Back Guarantee for Swanson products purchased from authorized sellers.
Frequently asked questions
How many days do I have to return items to Swanson Vitamins?
You have 100 days from the date of purchase to return items. You must contact customer service within this window to initiate the return process.
Is return shipping free?
No. You are responsible for paying return shipping costs whether you return items by mail or carrier drop off.
What is the restocking fee?
Swanson Vitamins applies a 20 percent restocking fee to returns. This fee is deducted from your refund.
How long does it take to receive a refund?
Refunds are processed within two weeks after the retailer receives your return.
How do I contact customer service to start a return?
You can reach Swanson customer service by calling 1-800-824-4491, using their chat feature, or emailing [email protected]. Have your customer number, order number, product number(s), quantity, and reason for return ready when you contact them.
What is the 100% Money Back Guarantee?
Swanson offers a 100 percent Money Back Guarantee for Swanson brand products purchased from authorized sellers. Details about how this guarantee works are not provided in the published return policy.
Can I return items in a Swanson store location?
The retailer's published policy does not mention in-store returns. You must return items by mail or carrier drop off.