Spyder Active Sports allows you to return unworn merchandise within 15 days of purchase for account credit. Return shipping costs $7, and prepaid labels are available for the continental United States only. Refunds are issued as account credit and take 15 business days to process.
How returns work
To return an item, use the guided online return process on the Spyder Active Sports website. Pack your unworn, unused product securely with tracking information. You may ship using the provided prepaid label or arrange your own carrier. Note that prepaid labels are available only for the continental US.
Exclusions and restrictions
Final sale and clearance items purchased at deep discounts cannot be returned unless defective. Worn or used merchandise is not returnable. Only unworn, unused products qualify for return or exchange within the 15-day window.
Refunds
Refunds are issued as account credit rather than to your original payment method. Processing takes 15 business days from the time your return is received and processed.
Frequently asked questions
How long do I have to return something?
You have 15 days from purchase to return unworn, unused merchandise. This same 15-day window applies to exchanges as well.
Do I have to pay for return shipping?
Yes. Return shipping costs $7. Prepaid labels are provided for the continental United States, or you may arrange your own carrier.
What form will my refund take?
Refunds are issued as account credit, not to your original payment method. Allow 15 business days for the credit to appear in your account.
Can I exchange items instead of returning them?
Yes, you may exchange unworn, unused items within 15 days. However, if you purchased using PayPal, exchanges are not available. You must return the item and place a new order instead.
Are clearance or final sale items returnable?
No. Final sale and clearance items purchased at deep discounts cannot be returned unless they are defective.
What condition must items be in to return them?
Items must be unworn and unused. Worn or used merchandise is not returnable, even within the 15-day window.
What if my item arrives defective?
Defective merchandise can be returned or exchanged within 15 days, even if it has been worn. Use the online return process to initiate a claim for a defective item.