Smoke Cartel allows returns within 2 days of purchase. You must contact customer service to initiate a return, and the item must be unused and in original packaging.
How returns work
To return an item, contact Smoke Cartel's customer service through live chat or email with your order number. Returns are processed by mail. You must reach out to customer service to start the process before sending anything back.
Exclusions and restrictions
Used products cannot be returned, even if used only once. Electronics must be unused and in original unopened packaging. Orders shipped outside the United States are final and cannot be returned. If your item is damaged or defective, contact customer service immediately instead of initiating a standard return.
Refunds
Refunds are issued to the original credit card by special request after the returned item is inspected. The retailer does not publish refund timing beyond the inspection requirement.
Frequently asked questions
How many days do I have to return something to Smoke Cartel?
You have 2 days from purchase to return your item. This window applies to all products, including electronics.
Can I return an item I have already used?
No. Smoke Cartel will not accept returns on used products, even if the item has been used only once.
What is required for returning electronics?
Electronics must be unused and in original unopened packaging to be eligible for return within the 2-day window. If the packaging has been opened, the return cannot be accepted.
How do I start a return?
Contact Smoke Cartel's customer service via live chat or email with your order number. You must get approval before sending the item back by mail.
Can I return international orders?
No. Orders shipped outside the United States are final and cannot be returned.
What if my item arrived damaged or defective?
Contact customer service immediately if your item is damaged or defective. Do not process it as a standard return. Customer service will handle the issue separately.
How will I receive my refund?
Refunds are issued to the original credit card by special request, after Smoke Cartel inspects the returned item. The retailer does not publish how long the inspection and refund process takes.