Shapermint offers a 60-day return window from delivery, during which you can return items by mail or exchange them for free. Returns incur a $6 USD processing fee.
How returns work
To return an item, click the Start a Return button on the Shapermint website and enter your order number and zip code. You will receive a return label or QR code to present at USPS or your local post office. Once Shapermint receives your return, you will receive your refund or exchange.
Exclusions and restrictions
Shapermint does not publish a list of excluded or non-returnable items in its stated policy.
Refunds
Refunds are processed upon receipt of your return at the Shapermint facility. A $6 USD processing fee is deducted from your refund.
Frequently asked questions
How long do I have to return an item to Shapermint?
You have 60 days from the date of delivery to return your item. This is the same window for exchanges.
Is return shipping free at Shapermint?
Return shipping is conditional. You will pay a $6 USD processing fee when you return an item, though Shapermint does not specify additional shipping costs beyond this fee.
Can I exchange my item instead of returning it?
Yes. Shapermint offers free exchanges within 60 days of delivery if you want a different size, color, or style. You do not pay a processing fee for exchanges.
How do I start a return with Shapermint?
Visit the Shapermint website and click the Start a Return button. Enter your order number and zip code to generate your return label or QR code.
Where do I mail my Shapermint return?
You present your return label or QR code at USPS or your local post office, which will handle the shipment to Shapermint.
When will I receive my refund after I mail my return?
Shapermint processes your refund once it receives your return at its facility. The retailer does not publish a specific number of days for refund processing after receipt.
What is the $6 processing fee for?
Shapermint deducts a $6 USD processing fee from refunds. The retailer does not explain the specific purpose of this fee.