Saranoni allows returns within 30 days of purchase if the item is unused, unwashed, and in original packaging with tags and bow attached. You must pay for return shipping, and the cost will be deducted from your refund.
How returns work
You can return items by mail at your own expense. Before shipping, ensure the item is unused, unwashed, and in its original packaging with tags and bow still attached, and that it comes from a smoke-free environment. Once Saranoni receives your package, they will inspect the item and notify you of the return status.
Exclusions and restrictions
Custom items with embroidery are not returnable unless there is a manufacturer defect or embroidery error. Items marked as final sale are not eligible for return. Saranoni also does not cover gifted items for free return shipping; the recipient pays the shipping cost.
Refunds
Approved refunds are credited to your original payment method. The return shipping fee you paid is deducted from the refund amount. Saranoni does not state how many business days the refund takes to appear.
Frequently asked questions
Can I return items bought as gifts?
Gifted items are returnable under the standard policy, but they are not eligible for free return shipping. You must pay the return shipping cost, which will be deducted from your refund.
What condition must the item be in to return it?
The item must be unused, unwashed, and in original packaging with all tags and bow attached. It must also come from a smoke-free environment. Saranoni inspects each returned item before approving the return.
Can I exchange an item instead of returning it?
Yes. Exchanges are allowed within 30 days for color or size changes. The same conditions apply: the item must be unused, unwashed, in original packaging with tags and bow attached, and from a smoke-free environment.
Who pays for return shipping?
You pay for return shipping. The shipping cost is deducted from your refund when Saranoni processes the return.
Can I return items to a Saranoni store if I bought them online?
No. Saranoni does not accept in-store returns for online orders. All returns must be processed by mail at your expense.
What does Saranoni's warranty cover?
Saranoni offers a one-year limited warranty on all products that covers defects in materials or workmanship for 365 days from purchase. The warranty excludes normal wear and tear, misuse, improper care, stains, unauthorized repairs, transit damage, and damage from improper washing or drying. Saranoni may repair, replace, or refund items covered under warranty.
Are custom embroidered items returnable?
Custom items with embroidery are not returnable except when there is a manufacturer defect or an embroidery error. Otherwise, they are considered final sale.