SA Company allows returns within 30 days of purchase. You must return items in original packaging, and you pay for return shipping. Exchanges are also available within the same 30-day window for both full-price and sale items.
How returns work
You can initiate a return by clicking the returns link on the SA Company website. If you need assistance, you may contact Soul Of Adventure on live chat. Returns are processed by mail. Domestic returns include USPS return labels provided by the retailer, though you are responsible for paying return shipping costs. For international returns, you cover all shipping expenses.
Exclusions and restrictions
SA Company does not accept returns on worn, altered, or washed items. The retailer does not publish a comprehensive list of other excluded categories beyond these conditions.
Refunds
The retailer's published policy does not specify the refund method or the timeframe for funds to be returned to your account after SA Company receives your return.
Frequently asked questions
How long do I have to return an item?
You have 30 days from purchase to return an item to SA Company. This same 30-day window also applies if you wish to exchange for a different size or product.
Who pays for return shipping?
You are responsible for paying return shipping costs. For domestic returns, SA Company provides USPS return labels. For international returns, you must pay all shipping expenses.
Do I need the original packaging?
Yes. SA Company requires that items be returned in original packaging in order to be accepted for return.
Can I return worn or washed items?
No. SA Company does not accept returns on worn, altered, or washed merchandise. Items must be in unworn and unwashed condition to qualify for return.
Can I exchange sale items?
Yes. SA Company allows exchanges on both full-price and sale merchandise within 30 days of purchase.
How do I start my return?
Click the returns link on the SA Company website to begin the process. You can also contact Soul Of Adventure on live chat if you need help with your return.