The Royal Mint allows you to return most items within 30 days of receipt for a refund or exchange. Returns by mail are free, and you can generate a shipping label through your customer account.
How returns work
You return items by mail using a label generated through your account or the returns portal. Log in to your order details, click the return option for the item, and complete the returns process to generate your label. Include a note with your Customer Code, Despatch Reference, and reason for return. If you are outside the UK, send your return to PO Box 500, Pontyclun CF72 8BR.
Exclusions and restrictions
Bullion coins and bars cannot be returned under the standard 30-day policy because their prices are determined by live precious metal spot prices and they have no statutory right to return under Consumer Contracts Regulations 2013. However, you may contact The Royal Mint within 14 days after delivery if you have quality concerns about a bullion product, and the retailer will inspect it and advise the outcome within 10 working days.
Refunds
Refunds are processed within 7 to 10 days after your return is received. The Royal Mint does not state whether the refund goes to your original payment method or how long it takes to appear in your account after processing begins.
Frequently asked questions
What is the return window at The Royal Mint?
You have 30 days from receipt to return or exchange most items for free. Bullion products have a 14-day window only for quality concerns; standard returns of bullion are not allowed.
Do I have to pay for return shipping?
No. The Royal Mint provides free return shipping. You generate the label through your customer account or returns portal at no charge.
Can I return a gift?
Yes. Gifts are accepted for return within 30 days in original condition, and you receive a free refund or exchange.
What if my bullion coin or bar arrives damaged?
Contact The Royal Mint within 14 days after delivery to request a quality inspection. The retailer will advise the outcome within 10 working days. Standard returns of bullion are not permitted because prices follow live precious metal spot prices.
Can I exchange instead of returning for a refund?
Yes. You can exchange commemorative coins, historic coins, and gifts within 30 days of receipt for free. The Royal Mint does not state whether other product categories qualify for exchange.
How long does a refund take after I send my return?
The Royal Mint processes refunds within 7 to 10 days after your return is received. The retailer does not state how long the refund then takes to appear in your account.
Do I need a receipt to return items?
The Royal Mint's policy is conditional on receipt, meaning it may be required in some cases. The retailer does not specify when a receipt is necessary or what counts as proof of purchase.