Road Runner Sports allows you to return most purchases within 60 days, or exchange items within 90 days. You can return online orders in store or by mail, and you have 30 nights to trial shoes before committing to them.
How returns work
To start a return or exchange, call a VIP Expert at 800-743-3206. You may return in store with VIP Expert assistance, or return by mail if your purchase was made online. In-store returns for online orders are also accepted.
Exclusions and restrictions
Road Runner Sports does not publish a list of excluded items or categories on their return policy page.
Refunds
Refunds are issued as merchandise credit in the form of an e-gift card sent to your email address.
Frequently asked questions
How long do I have to return something?
You have 60 days from purchase to return most items. If you are a VIP member, you have 90 days to exchange items for a different make, style, or size, even if they have been worn.
Can I return online orders in a physical store?
Yes. Road Runner Sports accepts returns of online orders in their physical stores.
What form does my refund take?
Road Runner Sports issues refunds as merchandise credit. You will receive an e-gift card by email that you can use toward future purchases.
Can I exchange shoes I have already worn?
VIP members may exchange worn shoes, apparel, and accessories within 90 days for a different make, style, or size. Non-members are limited to exchanging new or unused items.
Do I get a trial period before committing to shoes?
Yes. Road Runner Sports provides a 30-night trial period for shoes, allowing you to test them before deciding whether to keep them.
How do I start a return or exchange?
Call a VIP Expert at 800-743-3206 to initiate your return or exchange. They can assist you whether you plan to return in store or by mail.
Do I have to pay for return shipping?
Road Runner Sports offers conditional free return shipping, though the specific conditions are not detailed on their published policy page.