restorapet.com

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
No
Receipt required
Conditional
In store return for online orders
Not specified
Refund processing time
at least 7 days from receipt
Restocking fee
Not specified

RestoraPet allows returns within 30 days of purchase. You must obtain a Return Merchandise Authorization (RMA) number before sending items back, and you are responsible for all return shipping costs.

How returns work

To return an item, contact RestoraPet customer service by email to request an RMA number. Once you have the number, place the item in its original packaging and mail it to the PetTech LLC address in Gaithersburg, Maryland. Use tracked shipping so you can confirm delivery.

Exclusions and restrictions

Sale items are final sale and cannot be returned. If you have ordered the same product more than once, only your first order is eligible for refund. For products sold in multiple bottles, only one open bottle per product can be returned. Items that are damaged or defective may be exchanged rather than returned for refund.

Refunds

Refunds are issued to your original payment method. Allow at least 7 days from the time RestoraPet receives your return for the refund to process.

Frequently asked questions

Do I pay for return shipping?

Yes. You are responsible for all return shipping charges. RestoraPet does not provide prepaid return labels or cover shipping costs.

How long do I have to return something?

You have 30 days from your original purchase to return an item.

Do I need my receipt to return an item?

You do not need a physical receipt. Instead, you must obtain an RMA number from customer service before sending your return. The retailer does not state what happens if you attempt a return without an RMA number.

Does the item need to be in original packaging?

Yes. Items must be in their original packaging in order to be eligible for return or exchange.

Can I exchange a damaged or defective item?

Yes. If your item is damaged or defective, contact customer service to arrange an exchange. Exchanges are available within 30 days of purchase.

Can I return multiple bottles of the same product?

No. Only one open bottle per product is eligible for return. Additional bottles of the same product cannot be returned.

What if I order the same product twice?

Only your first order of a product is eligible for refund. Repeat orders of the same product cannot be returned.

How you can return an item

  • By mail , Mail to PetTech LLC address in Gaithersburg, MD after obtaining RMA number

Step by step

  1. Email customer service to obtain a Return Merchandise Authorization (RMA) number.
  2. Place the item securely in its original packaging.
  3. Mail your return to the PetTech LLC address with tracking.

What you cannot return

  • Repeat orders of same product , Only first order eligible for refund
  • Multiple bottles of same product , Only one open bottle per product eligible
  • Sale items , Final sale

How your refund comes back

You paid with Refund comes back as
Original payment method Refund to original payment method

Returning without a receipt

RMA number required instead; no policy stated for returns without RMA

Exchanges

Exchanges allowed within 30 days; defective/damaged items eligible for exchange via customer service

Damaged or defective items

Contact customer service to arrange exchange

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days All returns must be postmarked within thirty (30) days of the purchase date.
Exchange window days All returns must be postmarked within thirty (30) days of the purchase date.
Free return shipping Please note, you will be responsible for all return shipping charges.
Return shipping fee you will be responsible for all return shipping charges
Receipt required We are unable to accept returns for items without an RMA number.
Original packaging required place the item securely in its original packaging
Refund method Eligible refunds can only be returned to the original payment method.
Refund processing days Please allow at least seven (7) days from the receipt of your item to process your return or exchange.

Return policies for similar stores

Store Return window
Petco return policy 60 days
FUNNYFUZZY return policy 30 days
Groomers Online return policy 14 days
Horseloverz return policy 30 days
Not Official - Trademark Infringement return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.