RedCon1Official offers a 30-day return window from the date you receive your order. You must contact customer service first to initiate a return or resolve an issue. All items must be returned in their original packaging.
How returns work
Returns are processed by mail. You contact RedCon1Official customer service to begin the process, and they will provide you with a mailing address. You must return all items in their original package, including any promotional items that came with your order.
Exclusions and restrictions
RedCon1Official does not publish a list of excluded or restricted items on their return policy page.
Refunds
Refunds are issued manually to your original payment method. The policy does not specify the timeline for when the refund will appear in your account.
Frequently asked questions
How long do I have to return an item to RedCon1Official?
You have 30 days from the date you receive your order to initiate a return. If you received a damaged or missing item, you must notify customer service within 3 days of receipt.
Do I have to pay for return shipping?
The policy states that free return shipping is conditional, but RedCon1Official does not specify on their published policy page what those conditions are.
What should I do if my item arrived damaged or incomplete?
Notify RedCon1Official customer service within 3 days of receipt. The retailer will ship you a free replacement rather than process a return for refund.
Can I exchange an item instead of returning it?
Yes. Exchanges are accepted within 30 days of receiving your item. You must contact customer service first to arrange the exchange.
What do I need to send back with my return?
You must return all items in their original package. This includes any promotional items that were included with your order.
How will I receive my refund?
RedCon1Official processes refunds manually to the original payment method you used for purchase. The policy does not state how long this takes.
Do I need a receipt or tracking number to return an item?
RedCon1Official's published policy does not specify whether you need a receipt or tracking number for returns.