Pistildesigns accepts returns by mail, though you pay for return shipping unless the item is defective or arrives due to an error by the retailer. You must include your receipt and return the item in its original packaging or a similar box.
How returns work
To return an item, you initiate the return online through Pistildesigns' website. You then pack the item carefully in its original packaging or a similar box and ship it at your own expense, unless the item is defective or the retailer made an error, in which case return shipping may be free. After the return arrives, the retailer verifies the condition of the item before processing your refund.
Exclusions and restrictions
Pistildesigns does not accept returns of items that are already damaged, as these are considered unsellable. The retailer does not publish a broader list of non returnable items or other exclusions beyond damaged merchandise.
Refunds
Once your return is received and the condition is verified, Pistildesigns processes your refund within 14 days. You are responsible for return shipping costs unless the item is defective or the retailer caused the return.
Frequently asked questions
Do I need a receipt to return an item?
Yes. Pistildesigns requires a receipt to process your return.
Who pays for return shipping?
You pay for return shipping unless the item is defective or the retailer made an error. If your item qualifies as defective, you may be eligible for free return shipping.
What if my item arrives damaged or defective?
Contact Pistildesigns support within 7 days if you receive a defective item. The retailer offers a full warranty against defects in materials and workmanship and may provide a replacement if a manufacturing defect is confirmed. You may also qualify for free return shipping.
How long does it take to get my refund?
Pistildesigns processes refunds within 14 days after your return is received and the item condition is verified.
Can I return a damaged item?
No. Pistildesigns does not accept returns of items that are already damaged because they are considered unsellable.
What packaging should I use for my return?
You must pack your item carefully in its original packaging, or use a similar box if the original packaging is not available.