Piscifun allows returns within 30 days of purchase by mail. You must obtain return authorization from customer service before shipping your item back, and you will need your receipt or proof of purchase.
How returns work
To return an item, contact Piscifun customer service by email to request return authorization. Ship the item back with proof of purchase and a tracking number. After your shipment is in transit, contact customer service again to process either a refund or exchange.
Exclusions and restrictions
Used items cannot be returned. The retailer does not publish a list of other non-returnable product categories.
Refunds
Refunds are issued to your original payment method. Processing takes 1 to 2 business days after a logistics update is received.
Frequently asked questions
How long do I have to return something to Piscifun?
You have 30 days from purchase to return an item. You must contact customer service by email to obtain return authorization before sending anything back.
Do I have to pay for return shipping?
If you are returning an item due to damage or an error by Piscifun, return shipping is free. If you are returning an item for personal reasons, you bear the cost of return shipping.
Do I need my receipt to return an item?
Yes, you need proof of purchase (such as your order number) to return an item. You will also need to provide a tracking number when you ship the item back.
Can I return used items?
No, used items cannot be returned. Items must be unused to qualify for a return.
Do I need original packaging to return something?
Yes, items must be in their original packaging to be eligible for return.
How long does it take to get my refund?
Refunds are processed 1 to 2 business days after a logistics update is received. The money is returned to your original payment method.
Can I exchange an item instead of returning it for a refund?
Yes, you can request an exchange within the 30-day window. You must contact customer service by email to arrange the exchange.