Party City allows returns by mail within 30 days of purchase. Items must be in original packaging, and you will need to request a return shipping label from the retailer. Return shipping fees are deducted from your refund.
How returns work
To return an online order, email [email protected] to request a return shipping label. Once you receive the label, ship your items back in their original packaging within 30 days of purchase.
Exclusions and restrictions
Shipping and handling charges are not refundable. Seasonal merchandise has a shorter return window of 7 days and must be returned at least 7 days prior to the relevant holiday. For balloons specifically, you must contact Party City within 2 hours of delivery with photos or video evidence of any defect to be eligible for assessment and possible refund.
Refunds
Refunds are issued to your bank statement. The return shipping fee will be deducted from your refund amount. Processing takes 2 to 5 business days after the retailer receives your return.
Frequently asked questions
How long do I have to return something to Party City?
You have 30 days from purchase to return most items. However, seasonal merchandise must be returned within 7 days and at least 7 days before the relevant holiday.
Do I have to pay for return shipping?
Yes. Return shipping is not free. The shipping cost will be deducted from your refund amount.
Can I return an online order to a Party City store?
No. Party City does not accept in-store returns for online orders. You must return items by mail.
How do I get a return shipping label?
Email [email protected] to request a return shipping label. The retailer will send you the label to use for your return shipment.
Do items need to be in original packaging?
Yes. Items must be returned in their original packaging to be eligible for a refund.
How long does it take to receive my refund?
Refunds are processed within 2 to 5 business days after Party City receives your returned items. The money is issued to your bank statement.
What if my balloons arrive defective?
You must contact Party City within 2 hours of delivery with photos or video proof of the defect. Party City guarantees balloons are inflated to optimal standards and inspected before delivery, and will assess your claim for a possible refund based on the evidence you provide.