Pacific Coast Feather allows returns within 180 days of purchase at no shipping cost to you. You must contact the retailer to initiate a return and receive a prepaid return label.
How returns work
To return an item, contact Pacific Coast Feather's Customer Service by email at [email protected] with your order number, the product being returned, and your reason for return (include photos if requested). Once your return is approved, you will receive a prepaid return label and instructions by email. Pack your item securely and ship it within 14 calendar days of receiving the label, keeping your tracking receipt.
Exclusions and restrictions
Pacific Coast Feather does not accept returns of washed or laundered products, damaged products, products with stains or odors, gift cards, or items purchased from third-party retailers rather than directly from pacificcoast.com. The retailer does not publish a full list of excluded product categories beyond these conditions.
Refunds
Refunds are issued to your original payment method. Processing takes 1 to 3 business days after the retailer receives your return.
Frequently asked questions
How long do I have to return something?
You have 180 days from the date of purchase to return your item. After you receive your prepaid return label, you must ship the item within 14 calendar days.
Do I have to pay for return shipping?
No. Pacific Coast Feather provides a prepaid return label at no cost to you once your return is approved.
Do I need a receipt to return an item?
You do not need your original receipt, but you must provide a valid order number or other proof of purchase when you contact Customer Service to initiate your return.
Can I return a product that I have already washed?
No. Washed or laundered products are not returnable due to hygiene and condition requirements. Products with stains or odors are also excluded from returns.
What if my item arrived damaged?
Damaged products are not eligible for standard returns. The retailer's policy states that damaged or defective items may receive a replacement at no cost, but you should contact Customer Service at [email protected] for assistance with damaged orders.
Can I return items I bought from another website?
No. Pacific Coast Feather only accepts returns for products purchased directly from pacificcoast.com. Items bought from third-party retailers cannot be returned to Pacific Coast Feather.
When will I get my refund?
Once Pacific Coast Feather receives your return, your refund will be processed to your original payment method within 1 to 3 business days.